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New York, New York, United States
Hybrid
We believe conversations will become the #1 way to shop.
At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.
Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.
To win, we focus relentlessly on:
Quality: conversations that feel authentic and on-brand.
Experience: effortless shopping from chat to checkout.
Re-engagement: personal, 1-1 dialogue instead of noisy marketing.
The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.
Join us to make Conversational Commerce real.
Help Gorgias become a brand people recognise, remember and want to follow. You’ll turn the experiences of ecommerce teams, our customers and our employees into original video content that earns attention.
About the Team
Gorgias helps ecommerce brands deliver customer experiences through AI and customer support software. Our marketing team is building a more distinctive voice in a competitive market, bringing the people behind the product and the businesses we serve into our storytelling.
We’re building a team that works like a creative agency: curious about its audience, willing to experiment, and able to turn a strong idea into something people want to watch. You’ll work directly with our Head of Marketing and partner with our Staff Content Marketer on distribution and Gabrielle on customer stories and brand alignment.
About the Role
We’re looking for a creator with strong ideas, good taste and the ability to bring those ideas to life on video.
You’ll own the creative process from finding an insight and developing a concept to scripting, filming and editing. You’ll build recognisable formats and recurring series around the realities of working in ecommerce and customer experience, while finding fresh ways to introduce our team and tell our customers’ stories.
A sketch about a CX manager preparing for Black Friday. A series following the people behind an ecommerce brand. A moment inside Gorgias that says more about our culture than a company presentation. You’ll help decide which ideas are worth making and how to make them work.
What You Will Do
Develop ideas people want to watch
Get close to our audience: understand the pressures, ambitions and everyday experiences of CX managers and ecommerce teams.
Turn those insights into original concepts, scripts, recurring formats and video series.
Bring your own point of view on humour, storytelling and what makes a piece of content worth someone’s attention.
Adapt relevant cultural moments and trends in ways that fit Gorgias and its audience.
Bring your ideas to life
Take videos from concept through filming, editing and delivery.
Make clear choices about hooks, pacing, sound, captions and visual style.
Create primarily for social platforms, while contributing video ideas to broader brand campaigns.
Work with practical equipment and simple production setups to deliver strong work consistently.
Make customers and employees part of the story
Collaborate with Gabrielle to find customer stories with a compelling human perspective.
Help teammates and customers feel comfortable on camera and bring their personalities into the content.
Willingness to travel to capture stories with our team and customers, including at events and in locations such as Paris, Toronto and New York.
Create content employees are proud to share and that gives potential colleagues a feel for Gorgias.
Learn and improve with every release
Partner with Deana on how content is packaged and distributed across relevant channels.
Review audience response and performance together to understand which ideas resonate.
Experiment with formats, openings and storytelling approaches, and build on the ones that resonate, including turning them into recurring series where it makes sense.
Balance creative freedom with a clear understanding of our brand and who we want to reach.
What We Are Looking For
A portfolio that shows your creative ability. This could be your own account, work for a brand, freelance projects or a series you built independently.
Evidence that you can earn an audience’s attention. Show us work people watched, shared, discussed or came back for, and explain your contribution.
Strong creative judgement. You can explain why an idea, opening, edit or format works for a particular audience.
Practical video skills. You can develop an idea, write it, film it and edit it into a finished piece.
An understanding of social platforms. You notice how people watch and interact with content, and adapt your work accordingly.
Curiosity about people. You enjoy discovering the details that make an experience relatable and a story worth telling.
A test-and-learn mindset. You’re comfortable shipping an idea quickly, seeing how it lands and iterating. You can make something compelling and you treat a flop as useful data.
Initiative and openness to feedback. You bring ideas, make things happen and improve the work through collaboration.
Willingness to travel to capture stories with our team and customers.
We’re open to creators early in their careers and people coming from outside tech. Your work and creative judgement matter more than a particular degree, job title or number of years in B2B marketing.
How We Will Measure Success
Together, we’ll establish a sustainable production rhythm and clear measures for the role. We’ll look for:
Original formats that express a recognizable Gorgias identity.
Increasing attention from the ecommerce and CX audiences we want to reach.
Evidence that people stay with, share and engage meaningfully with the content.
A growing understanding of which stories and formats work, reflected in what we make next.
Brand and commercial impact will be reviewed with the wider marketing team alongside these creative and audience signals.
What Makes This Role Different
You’ll help shape the creative direction of an international brand, with direct access to the people and stories behind it. You’ll have room to propose new formats, build a body of work and see your ideas through from the first concept to the finished video.
Hiring Process
Conversation with our Recruiter Gerard: your background, interests and what you want to create next.
Interview with the Hiring Manager Louis.
Portfolio conversation with Louis and Deana: walk us through selected work, your creative choices, your contribution and what you learned.
Short video exercise and discussion: respond to a brief, then discuss your approach and choices with Louis and Deana.
Please include links to a few pieces you’re proud of and a short explanation of what you personally created. Personal projects are welcome.
Perks & Benefits
🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
🤕 Paid sick leave
🧸 Paid parental leave (16 weeks)
💻 MacBook Pro
🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
🏥 We provide private health insurance and retirement pension
💆🏻♀️ Get up to $700 USD to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2000 USD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)
🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones.
The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.
We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.
AI use in Recruiting at Gorgias
By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our Applicant Privacy Policy.
Diversity & Inclusion at Gorgias
We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.
If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com.
