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Kochi, Kerala, India
Onsite
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Who We Are
At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done.
What We’re Looking For
The Customer Bug (Jira) Analysis Team is a team within SOTI's Executive Escalations team that consists of team members with intensive EMM (SOTI MobiControl) product knowledge, proven customer-facing, troubleshooting and escalations experience. Also skilled with deep-level analysis of JIRA tickets. The team’s main function is to thoroughly analyze, debug, and provide fixes or workarounds to incoming JIRA tickets before reaching the core development team. The contribution of this team will in turn result in high-quality bug tickets that truly need code fixes and will also alleviate workloads from developers. Software Analyst is responsible for reviewing and troubleshooting JIRA tickets coming from various departments such as the Technical Support team, Professional Services, Pre-Sales, etc. The role involves critical issue analysis and research, testing, and advanced-level troubleshooting techniques. Code referral and fix suggestions are also needed to identify potential bugs and solutions, respectively.
What’s in it for you?
The People - From our humble origins in our founder’s basement, to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun.
The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.
What You’ll Do
• Analyzing debug log files and crash analysis, bug identification, suggesting fixes and coordinating with the engineering team to implement the bug fixes in future releases for MobiControl products
• Identifying MobiControl server-side and client-side limitations based on information gathered from the customer’s production environment
• Working with internal teams to develop, maintain, and update diagnostic tools internally to check configuration-related issues and log files for multiple mobile platforms
• Troubleshooting, researching, and coordinating with frontline teams to evaluate the issue and narrow down the process/procedure or method that is causing the failure
• Identifying issues that are caused by the latest operating system or product updates, and coordinating with the engineering team to provide patches for fixing the issues
Experience You’ll Bring:
• Degree in Computer Information/Application Systems, Enterprise Computing, Information Technology, or equivalent experience
• Experience: Good to have experience in MDM or software development or related field (Exceptions apply)
• Well-versed with enterprise MDM solutions and applications
• Knowledge and experience with various mobile platforms such as Android, Android Enterprise, and iOS
• Knowledgeable in Java/Android/Kotlin, C#, .NET, and development platforms such as Android Studio, and Visual Studio
• Familiar with Git, software development, and the JIRA platform
• Familiar with Agile and project management
• Knowledgeable in SQL, Windows, and server management and administration
• Knowledgeable in networking concepts and various IT architectures and infrastructures
• Excellent critical thinking and troubleshooting skills.
• Experience with building custom applications for various use/business cases
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