Meet the Team
The CX organization is a team of exceptional technical leaders focused on delivering a premier customer experience through innovation, automation, and next-generation technologies. We help customers solve complex business challenges using AI-driven, network-centric solutions that accelerate transformation, operational excellence, and business outcomes. Our success is reflected in strong customer satisfaction, industry recognition, and a culture of continuous learning and innovation.
Your Impact
As an AI/ML Technical Leader, you will lead the design, development, and delivery of intelligent AI/ML solutions, automation platforms, and GenAI-powered applications for enterprise customers. You will work closely with customers, architects, and cross-functional teams to translate business requirements into scalable AI-driven architectures and operational solutions.
This role offers the opportunity to work on cutting-edge technologies including Generative AI, Agentic AI frameworks, GPU-accelerated infrastructure, MLOps platforms, and cloud-native AI ecosystems while driving meaningful customer transformation initiatives.
- Lead the design, development, and deployment of scalable AI/ML and GenAI-powered solutions for enterprise environments.
- Build and manage AI/ML pipelines for model training, inference, observability, monitoring, and automation.
- Support presales engagements by translating customer business requirements into scalable AI/ML solution architectures.
- Develop AI agents, intelligent workflows, and LLM-powered applications to accelerate customer outcomes.
- Drive customer technology transformation initiatives while influencing AI/ML solution strategy, architecture, and delivery execution.
Minimum Qualifications
- BE/B.Tech/B.Sc. in Computer Science, Engineering, or equivalent with 8+ years of relevant industry experience.
- Strong hands-on experience in Python and AI/ML development frameworks.
- Experience with AI/ML ecosystems including PyTorch, TensorFlow, Scikit-learn, Hugging Face, LangChain, or LlamaIndex.
- Deep understanding of Software Development Lifecycle (SDLC), MLOps, CI/CD pipelines, and Agile methodologies.
- Experience designing and deploying AI infrastructure across cloud, GPU-accelerated, containerized, and distributed computing environments.
Preferred Qualifications
- Experience with Generative AI, Agentic AI frameworks, and LLM-based application development.
- Expertise with Kubeflow, MLflow, Docker, Kubernetes, KServe, vLLM, and TensorRT-LLM.
- Knowledge of NVIDIA AI ecosystem, CUDA, GPU optimization, and distributed AI infrastructure.
- Strong problem-solving, debugging, communication, and technical mentoring skills.
- Exposure to AIOps, observability platforms, REST APIs, SQL/NoSQL databases, Linux/Unix environments, and networking concepts.
Additional Responsibilities
- Participate in services presales activities, SOW creation, solution scoping, and customer proposal discussions.
- Create Customer Requirements Documents, High-Level Designs (HLDs), and implementation plans.
- Provide technical leadership across cross-functional teams spanning AI architecture, operations, and delivery.
- Build customer simulations and lab environments to validate AI/ML solution performance and resolve technical issues.
- Deliver customer documentation, knowledge transfer sessions, and enablement programs for internal and external stakeholders.
- Mentor junior engineers and drive adoption of AI/ML engineering best practices across teams.
- Act as a focal point for complex customer issue resolution and ensure successful engagement delivery.
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
