What You’ll Do
- Drive technology design, optimization / implementation, execution for projects/accounts to accelerate customer outcomes.
- Assist customers with integration and implementation of tools, systems, and service assurance for Cisco technologies.
- Support presale activities and translate business requirements into solution design.
- Build customer simulations in test labs to resolve/validate issues.
- Build and deliver customer collateral, documentation, and knowledge transfer.
- Drive customer technology transitions, influencing solution architectures and services.
- Align with and support company policies and processes and utilize relevant tools to efficiently execute the role and support Professional Services’ strategies and goals.
- Play the role of an individual contributor.
Decision Making / Impact
- Decisions impact the quality, efficiency, and effectiveness of own team and other teams whose work activities are closely related, including multi-functional teams.
- Ability to understand and communicate project scope and map it to customer business goals and objectives.
Role and specific responsibilities
- Work with customers along with appropriate internal and external resources' on development/optimization/deployment of Cisco services and solutions.
- Takes ownership of task/project implementation for assigned engagements.
- Implement new techniques and methodologies utilized in customer delivery and share lessons learned with the broader team.
- Builds and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.
- Builds and/or use test environments as the need arises to resolve sophisticated problems & compatibility issues.
- Demonstrates software skills and tools to configure, deploy Cisco products and solutions.
- Gives in the development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures accurate and quick resolution of major customer problems across an appropriate range of technologies.
Who You’ll Work With
CX is a team of extraordinary technical guides whose #1 focus is to deliver a best-in-class customer experience. We help tackle the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through extraordinary financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
- Typically requires BE/B.Tech/BSC Computer Science or equivalent 6+ plus years of relevant work experience.
- Knowledge of at least one Customer Vertical / IT industry
- Expert at software programmability, automation, orchestration and/or virtualization
- Excellent written and verbal communication and presentation skills. Developing ability to function in ambiguous circumstances. Shares information and communicates clearly with worldwide team members to improve team effectiveness.
- Demonstrates expertise on relevant technology and software delivery methods like Agile, DevOps and SDLC.
- Comfortable communicating in business Japanese.
Expertise
- Exposure to Software design principles(design patterns)
- Expertise in Object Oriented Programming concepts
- Expertise in programming using Java/Python
- Good exposure to Unit testing framework like Junit
- Good knowledge of parsing and REGEX
- knowledge of Version control systems
- Experience in Linux/Unix environment
- Basic knowledge of Relational Databases like MySQL/PostgreSQL
- Experience in developing ReSTFul Web Services using XML/JSON
- Good analytical and problem solving skills and knowledge of Algorithms and Data Structures
- Experience in all phases of software development lifecycle with good working exposure to agile development methodologies
- Experience in working with external customers/stakeholders
- Exposure to DevOps concepts & tools
- Desirable to have experience in NETCONF, RESTCONF & Yang modelling
- Desirable to have exposure to Networking concepts
Leadership / Autonomy
- Receives limited supervision. Receives little instruction on routine work and new assignments. Provides guidance and mentoring to other engineers. Translates team goals into work assignments.
- Being a trusted advisor & mentor. Emphasis is on the facilitation of processes, solutions.
Why Cisco
At Cisco, each person brings their outstanding talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.
We connect everything – people, process, data, and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while seeking a culture that empowers every person to be the difference, at work and in our communities.
#WeAreCisco
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
