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Software Development Lead - R01567293 at Brillio | Swiftcruit
Salesforce Service CloudCase ManagementDigital EngagementField ServiceSelf ServiceApexLightning Web Components (LWC)Salesforce FlowsPlatform EventsSalesforce DXREST APIsSOAP APIsCI/CD
Company Location
Bengaluru, Karnataka, India
Remote Work Policy
Onsite
Software Development Lead
Job requirements
Experience Range: 4 to 6 years of experience in software development, including substantial hands-on expertise with Salesforce Service Cloud and related technologies Key Responsibilities:
Design and develop scalable solutions on Salesforce Service Cloud, focusing on Case Management, Digital Engagement, Field Service, and Self Service modules to drive operational excellence
Lead the implementation of Lightning Web Components (LWC), Apex classes, Flows, and Platform Events to enhance business processes and user experience, ensuring timely delivery of project milestones
Integrate Salesforce Service Cloud with external systems and applications using APIs, middleware, and Salesforce DX to enable seamless data exchange and process automation
Collaborate with cross-functional teams to deliver high-quality Portal UI/UX, ensuring intuitive interfaces and improved user satisfaction scores
Troubleshoot and resolve complex technical issues in Salesforce environments, maintaining system reliability and performance metrics
Mentor and guide junior developers, promoting best practices in coding standards, testing, and deployment within Salesforce ecosystems
Monitor and analyze platform performance, recommending and implementing enhancements to improve scalability, security, and maintainability
Required Skills:
Salesforce Service Cloud Case Management
Salesforce Service Cloud Digital Engagement
Salesforce Service Cloud Field Service
Salesforce Service Cloud Self Service configuration
Apex programming
Lightning Web Components (LWC)
Salesforce Flows
Platform Events
Salesforce DX
Preferred Skills:
Advanced Salesforce integrations using REST and SOAP APIs
Portal UI/UX optimization for high user adoption
CI/CD pipelines for Salesforce deployments
Experience with data migration tools and strategies in Salesforce
Desired Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
