Want to know if this job is worth applying to?
Auckland, Auckland, New Zealand / Aotearoa
Hybrid
Mō te tūranga | About the Role
You’ll design and maintain automation solutions across contact centre platforms and integrations, working with engineers, platform specialists, vendors and stakeholders to improve quality and reduce delivery risk.
What you’ll be doing
Build and maintain automated functional, API, integration, regression and end-to-end tests.
Embed testing into CI/CD pipelines and support shift-left practices.
Review requirements, identify quality risks and support release readiness.
Investigate defects and contribute to continuous improvement.
Nā tāu rourou | What will you bring?
Experience in Microsoft Dynamics 365 development and contact centre environments.
Strong automation testing experience across API, integration, regression and end-to-end testing.
Good understanding of quality engineering, CI/CD, DevOps and Agile delivery.
Knowledge of software development principles and at least one modern programming language.
Strong troubleshooting, communication and stakeholder engagement skills.
Nice to have
Experience with CCaaS, PureCloud, IVR or telephony solutions.
Experience with tools such as Postman, Selenium, Playwright, Cypress, Jenkins or CloudBees.
Experience with Java, Spring Boot, Splunk, Dynatrace, Docker, Kubernetes or cloud-native environments.
Experience in banking, financial services or another regulated industry.
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
20 August 2026