Gurugram, Haryana, India
Hybrid
About the role:
We are seeking a highly motivated ServiceNow Developer with hands-on experience in platform development and exposure to Strategic Portfolio Management (SPM) solutions. The ideal candidate will be responsible for designing, developing, configuring, and supporting scalable ServiceNow solutions across core platform modules and SPM applications. This role requires strong technical expertise in ServiceNow development, integrations, workflow automation, and a solid understanding of project, portfolio, resource, and demand management processes.
What you’ll do:
ServiceNow Platform Development
Design, develop, configure, and maintain ServiceNow solutions using platform best practices.
Build and customize applications using App Engine Studio, Flow Designer, Workflows, Business Rules, Script Includes, UI Policies, Client Scripts, and ACLs.
Develop and support Service Catalog items, Record Producers, Knowledge workflows, and automated business processes.
Design and implement integrations with enterprise systems using REST, SOAP APIs, IntegrationHub, MID Server, and web services.
Perform platform upgrades, code reviews, defect resolution, and technical documentation.
Optimize application performance, maintain data integrity, and ensure adherence to ServiceNow development standards.
Participate in Agile ceremonies including sprint planning, design reviews, backlog grooming, and release management.
What you’ll need:
Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
2-4 years of hands-on ServiceNow development experience.
Experience with ITSM, ITOM, CSM, CMDB, SAM Pro, HAM Pro, or HRSD.
Knowledge of PMO processes, project governance, portfolio management, and financial planning.
Experience with Performance Analytics and ServiceNow Reporting.
Familiarity with Agile, Scrum, SAFe, or hybrid project delivery methodologies.
Exposure to AI-powered ServiceNow capabilities including Predictive Intelligence and Generative AI features.
Strong experience with JavaScript , ServiceNow Scripting Framework, Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, ACLs
Experience developing integrations using REST APIs, SOAP APIs, and Integration Hub.
Working knowledge of ServiceNow data model, CMDB concepts, and platform architecture.
Experience supporting at least one implementation or enhancement project involving ServiceNow SPM/PPM modules.
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills.
Good to have/ Opportunity to learn:
Strategic Portfolio Management (SPM)
Configure and enhance ServiceNow SPM modules including: Demand Management, Project Portfolio Management (PPM), Agile Development , Resource Management, Investment Funding, Portfolio Planning, Strategic Planning.
Support end-to-end demand intake, project lifecycle management, resource allocation, capacity planning, and portfolio governance processes.
Configure project templates, funding models, resource plans, portfolio dashboards, and performance analytics.
Develop reports and executive dashboards to provide visibility into portfolio health, strategic initiatives, resource utilization, and project delivery metrics.
Collaborate with PMOs, Portfolio Managers, Product Owners, and Business Stakeholders to translate business requirements into scalable SPM solutions.
Assist in SPM data migration, platform adoption initiatives, and continuous process improvements.
Certifications (Preferred) :
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management (CIS-SPM) (Preferred)
ITIL Foundation Certification
Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.
#LI-PM2
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
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