Job Title
Software Engineer
Location
Remote/Nationwide, USA
Employee Type
Employee
Working Hours Per Week
40
Essential Duties and Responsibilities
include the following. Other duties may be assigned as necessary.
- Voice AI Systems Development: You will build, extend, and support conversational voice AI features on Clarus's CIVR (inbound) and Engage (outbound) platforms, working with telephony infrastructure (Twilio/Telnyx, LiveKit), speech-to-text/text-to-speech services (e.g., Deepgram), and LLM integrations to improve call flow logic, caller authentication, escalation and warm-transfer behavior, and conversational accuracy.
- General Platform Engineering & EHR Integrations: You will contribute to the broader Clarus platform, including backend services, EHR integrations (e.g., athenahealth, NextGen, Oracle Health/Cerner), and data pipelines that support revenue cycle and patient communication workflows.
- Collaboration, Testing & Documentation: You will participate in code reviews, write and maintain tests, document technical designs, and work closely with the VP of AI Engineering and cross-functional teams (product, compliance) to ship reliable, well-tested features.
- Production Support & Continuous Improvement: You will help monitor and troubleshoot production issues affecting voice AI and platform systems, participating in light on-call support as needed and contributing to root-cause analysis and long-term fixes.
Software Engineer Qualification
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education Requirement(s)
- No specific degree is required; equivalent skills gained through coursework, bootcamps, self-directed learning, or personal/open-source projects are acceptable
- True entry-level candidates are encouraged to apply; 0–2 years of professional or applied project experience in software engineering (including internships, coursework projects, or personal projects) is acceptable
Technical Requirement(s)
- Working proficiency in at least one modern programming language (e.g., Python, JavaScript/TypeScript, Node.js)
- Understanding of REST APIs, webhooks, and integrating with third-party services
- Familiarity with Git and collaborative development workflows (code review, pull requests, CI/CD)
- Basic understanding of cloud infrastructure concepts (AWS preferred)
- Strong problem-solving skills and the ability to learn new technologies quickly in a fast-paced environment
- Strong written communication and self-management skills, with the ability to work independently and collaborate effectively in a fully remote, asynchronous environment
Voice AI & Healthcare Technology (“PREFERRED” Qualifications/Requirements)
- Experience or interest in speech-to-text/text-to-speech technologies (e.g., Deepgram) or LLM/AI integration (e.g., OpenAI, Anthropic, Google Gemini APIs)
- Exposure to healthcare technology, EHR systems (e.g., athenahealth, NextGen, Oracle Health/Cerner), or HIPAA-regulated environments
- Understanding of HIPAA and protected health information (PHI) handling requirements
- Experience with data pipeline or ETL work, including structured healthcare data formats (e.g., EDI/X12 remittance or claims files)
- Experience working in a startup or growth-stage environment
- Strong organizational skills and the ability to prioritize across competing priorities
- Coachable, curious, and motivated by both individual performance and team contribution
- Self-starter with a problem-solving, outcomes-based mentality
Certificates, Licenses, Registrations
Must have and maintain in good standing professional license, certificate, or registration, as applicable.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear, and to operate a computer keyboard and mouse for extended periods. The employee regularly is required to sit for extended periods and reach with hands and arms.
The employee occasionally lifts and/or moves up to 20 pounds (e.g., computer equipment). Specific vision abilities required by this job include close vision and the ability to adjust focus for extended periods of screen use.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a fully remote position. The employee must maintain a dedicated, secure home workspace with reliable high-speed internet sufficient to support video calls and continuous access to company systems, consistent with Clarus Care's remote work and information security policies. Because Clarus Care operates as a HIPAA Business Associate, the employee must be able to handle protected health information (PHI) in a private setting appropriate for confidential work. This role routinely uses standard remote-work equipment such as a computer, headset, and video conferencing tools. Occasional travel (e.g., for team offsites or company meetings) may be required.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
Clarus Care is an Equal Opportunity Employer
