Software Engineer (.Net) - We are seeking a motivated and customer-focused Technical Customer Support Specialist to join our team. The ideal candidate will be responsible for providing technical assistance and support to our clients, ensuring a high level of customer satisfaction and swift resolution of technical issues. This role requires excellent communication skills, problem-solving abilities, and a solid understanding of our product offerings. The position is based out of our Pune office with hybrid/remote work flexibility.
In this role you’ll:
• Customer Support:
o Provide first-line technical support to stakeholders via email/team’s chat or communication on support portal.
o Respond to customer inquiries promptly and professionally, ensuring a positive customer experience.
• Troubleshooting and Issue Resolution:
o Diagnose and resolve technical issues related to software, configurations or any other.
o Guide stakeholders through step-by-step solutions to resolve their technical problem.
o Escalate issues to higher-level support or development teams as necessary.
• Documentation and Reporting:
o Document all technical issues/changes/fixes accurately in the support ticketing system.
o Create/update knowledge base articles and FAQs wherever required.
• Collaboration:
o Work closely with the US counterparts/teams to resolve customer issues and improve product performance.
o Assist in the development and improvement of support processes and tools.
We'd love to chat if you have...
• 3 to 5 years of experience or knowledge of Microsoft .NET Technologies using C#/VB.Net and ASP.NET on Windows and Web Application Development.
• Thorough in SDLC, OOPS and OOAD principles.
• Experience/Knowledge of new technologies like HTML5, JQuery/JavaScript preferred.
• Knowledge of Web API and Web Services.
• Solid Knowledge of SQL Server 2008 onwards, Database Architecture, Tsql, Functions, Error Logs, Parameters, Views, Stored Procedures, SQL Profiler
• Good to have experience in a customer-facing or knowledge delivery role
• Excellent verbal and written communication skills. Client handling experience will be an added advantage.
• Ability to work well in a team and independently while tackling complex problems.
• Ability to learn and work with cutting edge technologies.
• Bachelor’s or master’s degree in computer science or relevant Engineering degree.
• Candidate should be willing to work in US shift.
Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us. And, we look forward to you being part of our story!
• Planned Paid Time Off
• Purpose Driven Culture
• Work-life balance
• Passionate about Community Involvement
• Company Paid Parental Leave
• Remote Flexibility
• Willingness to work US shift
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Planned Paid Time Off - Earned Leave and Casual Leave in Each Calendar Year
Company Holidays as Per Policy
Employer-Paid Parental Leave
Purpose-Driven Culture
Work-Life Balance
Passionate About Community Involvement
Group Mediclaim Policy
Group Accident Policy
Group Term Life Policy
Gratuity as Per Payment of Gratuity Act
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in India (without sponsorship), and to complete the required employment eligibility verification form upon hire.