Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Software Engineer Global supporting Southwest’s AI Platforms Pod, you’ll help build and maintain the cloud‑based services and automation that power the Company’s AI and machine learning capabilities. This role focuses on developing secure, well‑tested software that enables internal Teams to build, deploy, and operate AI solutions more quickly and reliably. You’ll work hands‑on with backend services, APIs, and event‑driven integrations, while applying AWS fundamentals, CI/CD pipelines, and Infrastructure as Code to improve release stability and developer velocity. With a strong emphasis on observability and operational readiness, you’ll help ensure platform services are easy to monitor, troubleshoot, and scale as usage grows. This role offers a solid foundation for engineers who want to grow their cloud and platform skills while contributing to the core systems that enable innovation across Southwest’s AI ecosystem.
Responsibilities
- Apply knowledge and skills of software development and testing effectively to solve a range of problems
- Work alongside other engineers on the team to elevate technology and consistently apply best practices
- Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
- Document each aspect of a system or application as a reference for future upgrades and maintenance
- Determine and assess the needs of the user and then create software to meet the requirements
- Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
- Work in an agile environment to deliver high-quality software
- Prepare and install solutions by determining and designing system specifications, standards, and programming
- Mentor junior members on the team
- Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
- Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems
- Intermediate knowledge of at least one required programming language
- Ability to partner, communicate, and negotiate with various Technology or partner Teams
- Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
- Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
- Ability to mentor others to do the same
- Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
Education
- Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
- Preferred: Experience in:
- Performance testing
- Internal developer platform concepts
- Containers (Docker) and EKS basics
- Security best practices (KMS, secrets)
- SageMaker/Bedrock familiarity
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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