Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
About Us
At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.
If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.
Job Summary
- The Platform AI & Integration Pod builds the foundational AI capabilities that integrate directly into developer workflows across Southwest — including GitLab Duo Agent Platform, enterprise Knowledge Graph, and platform accelerators. The team enables intelligent automation, faster developer productivity, and consistent AI adoption across the enterprise, connecting data, systems, and context so engineering teams can move faster with greater confidence.
- As Software Engineer – Knowledge Graph, you'll partner with product and engineering teams to support delivery and adoption of enterprise knowledge graph capabilities that power intelligent, AI-driven outcomes across the enterprise. You'll grow your technical capabilities on real enterprise developer platform work from our Hyderabad office — with a clear path toward Tech Lead-caliber ownership over time.
- Design, write program code, test, document, and implement functionally appropriate, technically sound, and well-integrated application systems in accordance with Customer requirements, organizational methodologies, and standards. Respond to production problems and implement immediate resolution efforts across technology areas.
Responsibilities
- Apply knowledge and skills of software development and testing effectively to solve a range of problems
- Work alongside other engineers on the team to elevate technology and consistently apply best practices
- Collaborate closely with customers and cross-functional departments to communicate project statuses and proposals
- Document each aspect of a system or application as a reference for future upgrades and maintenance
- Determine and assess the needs of the user and then create software to meet the requirements
- Identify and resolve issues that arise during the design, testing and maintenance processes using problem-solving skills
- Work in an agile environment to deliver high-quality software
- Prepare and install solutions by determining and designing system specifications, standards, and programming
- Mentor junior members on the team
- Improve and expand technical capabilities by continuing their education thru reading, workshops, conferences, and/or communities of practice
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Intermediate knowledge of software development methodologies, practices, concepts, and technologies obtained through formal training and / or work experience
- Ability to demonstrate consistent knowledge application, skills of software development, and testing to solve a range of problems
- Intermediate knowledge of at least one required programming language
- Ability to partner, communicate, and negotiate with various Technology or partner Teams
- Ability to analyze and manage large, complex, and vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
- Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work
- Ability to mentor others to do the same
- Ability to develop, present and effectively communicate ideas and strategies to a variety of audiences
Preferred:
Knowledge graph technologies and graph-based data models
Enterprise developer platform delivery — not isolated applications
Bringing clarity when requirements are unclear or evolving
Independent execution — taking loosely defined tasks and driving them to completion
Effective collaboration with Tech Leads, product, and cross-team partners
Clear communication of progress, blockers, and questions
Growth into Tech Lead-caliber technical ownership over time
Education
- Required: Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
- Required: Intermediate-level experience, fully functioning broad knowledge in software engineering. 2-5 years of relevant work-related experience
Preferred:
Contributing to knowledge graph platforms or graph-based systems
AI-enabled developer platforms (GitLab Duo, agent workflows)
Applied AI or agentic system work with integration and ambiguity
Delivery within a large enterprise environment
Working across globally distributed engineering teams
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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