Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Genesys is a leader in the customer experience management industry, enabling organizations to create lasting relationships with customers, increase satisfaction, and boost operational efficiency. We accomplish this with an AI-driven, cloud-based platform to help our customers deliver seamless, personalized, and intelligent interactions across many communication channels. The Genesys engineering team encourages a culture of learning, personal growth, and inclusivity. You'll have an opportunity to work on massive-scale systems, cutting-edge technologies, and solve complex problems.
Team Background:
The Service Resiliency Team is medium sized team of engineers (10-15) developing tools and techniques that enable our teams to keep up with the demand for our platform. Our mission is to systematize reliability and recoverability across hundreds of services running at massive scale. Genesys Cloud is in hypergrowth. As a knowledgeable and friendly team, we consistently help our fellow team members with challenges and provide assistance with solutions. We are highly collaborative and support each other throughout the development process. You will be working specifically on the Services circle of the Service Resiliency Team which focuses on developing and maintaining a variety of microservices that support the overal SRE team's goals.
Location: For this role we are open to candidates being based out of our Galway office or remote workers in Ireland.
What you will need to be successful in this role:
Solid understanding of multi-tenanted microservice architecture and development
A Production First Mindset
Strong problem-solving skills to make valued contributions to our team and software platform
Current knowledge of cloud technology trends, especially within the AWS ecosystem
Detail-oriented approach and collaborative spirit
What you will do:
Collaborate with other teams across the Genesys Cloud platform when working on features or assisting them with Resiliency or Observability efforts
Design and develop scalable, reliable, and performant microservices and cloud-based solutions
Implement and maintain robust CI/CD pipelines for automated building, testing, and deployment
Conduct code reviews and contribute to improving overall code quality and best practices
Participate in system design discussions and architectural decision-making
Implement monitoring, alerting, and observability solutions to ensure service health and performance
Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability
Help with root cause analysis of functional, performance and scalability issues and contribute code to help address these issues
Attend daily stand-ups with team members for communication, sharing of ideas, and for supporting fellow team members in resolving any blocking issues
Participate in on-call rotations for services developed and owned by the Service Resiliency team
Continuously look for opportunities to improve existing services, either with code changes and/or architecture changes
What we’re looking for:
Bachelor's degree or higher in Computer Science or related discipline
Experience with AWS (or other cloud providers)
Expertise in software development with hands-on experience in AWS serverless architecture, particularly AWS Lambda, Step Functions, DynamoDB, RDS
Professional experience with one of: Python, Golang
Solid understanding of distributed systems, microservices architecture, and RESTful API design
Experience with Continuous Integration/Delivery systems such as Jenkins or similar
Strong knowledge of database technologies, both SQL and NoSQL
Experience with observability platforms such as SumoLogic, New Relic, or similar tools for monitoring and troubleshooting distributed systems
DevOps mindset with proven experience championing Continuous Delivery best practices
Experience working within Agile software development frameworks
Excellent problem-solving skills and ability to debug complex systems
Strong verbal and written communication skills
Our Benefits
At Genesys, we’re committed to supporting your well-being, growth, and work–life balance. Our comprehensive benefits package includes:
Career development & growth – Access continuous learning opportunities, mentoring, and clear paths for advancement.
Competitive pension scheme – Invest in your future with an excellent employer-supported pension plan.
Annual bonus program – Be rewarded for your impact and contributions.
Comprehensive health coverage – Including private health insurance, access to company dental plan, and wellness supports.
Financial protection – Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.
Family-friendly policies – Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.
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Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.