Software Engineer - ServiceNow

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
 

Grade: Technical 406

Pay Range: $95,900.00 - $143,800.00

Job Description

Responsible for the research, design, development, analysis, testing, and implementation of software operating or application systems. Communicates project information to client, project manager, or other design personnel working on projects. Maintains good working relationships with clients and staff. Writes and maintains complete documentation. Supports team members and ensures established goals and deadlines are met. Keeps management informed of status and significant problems.

 

Essential Functions and Responsibilities:

• Design, develop, test, and deploy custom ServiceNow solutions.
• Research and develop new ServiceNow functionalities.
• Work to support implementation of out of box ServiceNow products.
• Support University staff in troubleshooting ServiceNow issues.
• Interface with vendors on complex project engagements.
• ServiceNow technical lead on project engagements of any size.
• Maintain an instance with many custom ServiceNow applications.
• Write documentation for capabilities on the platform.
• Mentor junior developers and assist with project work of any size.
• Help with quality assurance work on ServiceNow team.
• Manage multiple tasks and responsibilities in high-pressure environments; excelling at pinpointing and resolving problems in early project stages to avoid cost/time expenses.
• Integrate third party products with existing ServiceNow infrastructure.
• Researches, designs, and develops ServiceNow functionalities.
• Excellent verbal and written communication skills and the ability to work equally well in self-managed and team-based Agile projects.
• Work with internal customers to gather business processes and project requirements.
• Performs miscellaneous projects as assigned.
• Updates technical skills as required.
• Performs other related duties as assigned.

Knowledge, Skill and Abilities:

• Excellent working knowledge of JavaScript.
• Knowledgeable on client-side and server-side scripting.
• Knowledgeable on inbound email functionality.
• Knowledgeable on extending base system tables and dictionary overrides.
• Ability to navigate the global scope and work in scoped applications.
• Ability to build and utilize script includes.
• Ability to build and execute GlideAjax calls.
• Excellent ability to integrate with systems external to ServiceNow.
• Ability to integrate with external databases.
• Ability to build applications on ServiceNow Service Portal/People Center.
• Ability to build web services calls.
• Versed in Data Source configuration and able to build and execute scheduled imports/exports.
• Good communication and working relationships exist with clients and co-workers. Concerns are promptly addressed, and any problems effectively resolved.
• Ability to navigate Now Support and file cases as necessary.
• Excellent documentation habits.
• Management is appropriately informed of area activities and of any significant problems.
• Company policies and procedures are closely followed.

Competencies: 

Organizational or Student Impact:

• Works on a variety of technical ServiceNow projects of moderate scope with some instruction.
• Uses discretion to prioritize work and evaluate problem-solving approaches.
• Limit errors to prevent impact to client operations, costs, or schedules.

Problem Solving & Decision Making:

• This position requires general supervision on all work.
• May help lead/coordinate small-medium scope projects.
• Guidance is required around project scopes and methodology.
• Work generally reviewed for accuracy.

Communication & Influence:

• Communicates with contacts both within the department and function on matters that may require some explanation or interpretation.
• May work to influence parties within the department at an operational level regarding policies and best practices.

Leadership & Talent Management:

• May provide guidance and assistance to more junior technical professionals.

Job Qualifications:

Minimum Qualifications:

• ServiceNow Certified System Administrator Certificate or equivalent experience.
• ServiceNow Certified Application Developer Certificate or equivalent experience.
• Typically requires a technical university degree or equivalent experience.
• Requires at least 3-5 of experience developing on the ServiceNow platform.

Department Specific Minimum Qualifications:

• Excellent understanding of ServiceNow issue troubleshooting and performance tuning
• Commitment to quality through the ability to translate complex technical requirements into functional software using best practices to write high quality code.
• Excellent verbal and written communication skills
• Working equally well in self-managed and team-based Agile projects and the ability to provide technical guidance and leadership to other team members.

Other technical experience that would be a plus:

• Jira
• Agile/Scrum project development
• IDM/OSSO
• SQL
• Oracle or other database interface

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Disclaimer: This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.