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Greater London, England, United Kingdom
Hybrid
Job Description:
DXC Technology is a leading global provider of core technology to the insurance industry, bringing together deep industry expertise, software and services to help insurers transform, modernise and grow.
Across the UK and Ireland, our Insurance Software business supports around 180 customers across Life & Pensions, Commercial & Specialty and Reinsurance. From specialist organisations to some of the largest names in the market, our customers rely on our software to support critical areas of their businesses.
With the Commercial & Specialty and Lloyd’s markets going through significant transformation, this is an exciting time to join us.
We are looking for an experienced Software General Manager to take ownership of a portfolio of key Insurance Software customers and build long-term, strategic relationships that deliver real value for both our customers and DXC.
This is a senior and highly visible role where insurance software experience and strong account management skills are essential. You'll bring commercial awareness, strong relationship-building skills and the confidence to engage with senior stakeholders, while working collaboratively across DXC to deliver great outcomes for our customers.
At the heart of this role is relationships.
You'll develop a deep understanding of your customers, their businesses, their priorities and where they want to go next. You'll use that insight to strengthen their partnership with DXC, ensure they are getting value from our solutions and identify opportunities for us to support them further.
You'll have the autonomy to shape your customer relationships while being supported by an experienced network of colleagues across Insurance Software, Sales, Delivery, Pre-Sales, Product, Finance and Legal.
It's a role with real scope to make an impact, build your profile and continue developing your career within DXC.
• Own and develop a portfolio of strategic Insurance Software customer relationships
• Build trusted, long-term relationships with senior and C-suite stakeholders
• Take ownership of the end-to-end customer experience, ensuring customers feel heard, understood and supported
• Develop strategic account plans focused on customer success, retention and sustainable growth
• Gain a detailed understanding of each customer's business strategy, priorities and technology landscape
• Identify opportunities where DXC's software, services and wider capabilities can deliver additional value
• Work collaboratively with Sales, Pre-Sales, Delivery and Product teams to develop opportunities and solutions
• Lead customer governance and provide a clear, consistent point of contact for senior stakeholders
• Take commercial responsibility across your accounts, including contracts, renewals, amendments, revenue, forecasting and invoicing
• Proactively identify opportunities, challenges and risks and bring together the right people to address them
• Be a strong voice for your customers internally, ensuring their priorities are understood across DXC
• Build effective cross-functional teams and create an environment of collaboration and shared accountability
• Strengthen customer satisfaction, advocacy and long-term partnerships
You'll already have strong experience within insurance software and a proven background in account management, managing complex and strategically important customer relationships.
We're looking for someone who brings:
• Strong insurance software experience and a good understanding of the wider insurance market
• Proven account management experience within a software or technology environment
• Experience managing complex, high-value customer relationships
• An understanding of Commercial & Specialty, the Lloyd’s Market or Reinsurance would be highly valuable
• The ability to build credibility and trusted relationships with senior and C-suite stakeholders
• Strong commercial acumen, including experience of contracts, renewals, revenue and forecasting
• Experience developing strategic account plans and identifying opportunities for growth
• Excellent relationship-building, communication, influencing and negotiation skills
• An ability to understand a customer's strategy and connect their priorities with relevant technology and software solutions
• A collaborative approach and the ability to bring together different teams and perspectives
• Confidence navigating complex customer environments and resolving challenges constructively
• A proactive, organised and solutions-focused approach
We know that great candidates don't always match every point on a job description. If you have strong insurance software and account management experience, combined with the commercial and relationship skills to succeed in this role, we'd encourage you to apply.
This is an opportunity to join a well-established Insurance Software business at a particularly exciting point for the insurance industry.
You'll work with important customers, build influential relationships and have the opportunity to make a visible impact on their experience with DXC.
You'll also have access to DXC's wider technology, services and partner ecosystem, giving you the opportunity to broaden your knowledge, increase your exposure and continue developing your career within a global organisation.
We want this to be a role where you can bring your existing expertise while continuing to learn, grow and take on new opportunities.
This is a hybrid role with weekly travel to London required.
We are committed to investing in our people. You'll have access to learning and career development opportunities, structured induction, role-specific development, mentoring and support for relevant professional qualifications.
At DXC, we want everyone to feel they can contribute, develop and progress. We value different experiences, perspectives and ways of thinking and are committed to creating an inclusive environment where people feel supported, respected and able to be themselves.
DXC offers a competitive remuneration and flexible benefits package, including options to buy or sell annual leave, Private Medical Benefits, Dental and Travel Insurance, alongside access to employee discount
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
