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Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Varian Medical Systems (VMS), a Siemens Healthineers company is hiring for a Software Installation Engineer. This role is a remote position with an estimated 50% travel requirement. Preference for candidates located in or near the midwestern or eastern side of the USA. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.What You will do:
Execute the installation of a technical discipline at the installation site.
Perform highly visible on-site and remote software installations and upgrades of all Varian Software products, which includes troubleshooting and diagnosis as needed.
Work with physical and virtual environments, operating systems, databases and other software and networking technologies.
Review scope of work for assigned tasks to ensure all hardware and software components are available.
Review customer IT infrastructure and project plans to ensure they meet documented installation requirements.
Completes all necessary task documentation to meet Varian’s Quality processes and procedures.
Maintain customer system inventories using Site Equipment Configuration documentation or equivalent.
Keep current on Varian products and technologies through both internal and external training and certification.
Team Up with project management, local service and hardware installation teams to provide World Class Customer Service.
Require limited direct supervision.
Perform upgrades and new installations as well as team leader duties on small to medium scale software projects.
Input detailed records of installation and upgrade work performed into company information systems to ensure accurate updated customer installation information is available to other VMS functions.
Maintain a high degree of professionalism and safety according to VMS guidelines and customer regulations in order to perform activities under the safest working conditions.
Report by means of time sheets, expense reports, etc. regularly and in a timely fashion to ensure that accurate company statistical data on customer-oriented activities is available.
Complete all required installation documentation that pertains to the job being completed and update all requested and/or required data for tracking purposes as per the applicable Varian’s Quality processes and procedures.
Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner.
Attend planning calls and provide technical input as needed. Advise customers on where to find Customer Technical Bulletins, Release Notes and related product information and why these documents are important.
Use prescribed problem-resolution escalation procedures and request technical assistance when necessary, in a timely manner.
Advise less experienced Installation Representatives in technical matters.
Willing to travel 50% to locations in the USA and Canada
What You will have:
Associates Degree or equivalent experience and 1-3 years of directly related and transferrable experience
Proficient computer usage and debugging skills
Knowledge of and sound professional experience with Microsoft based server operating systems
Customer focused attitude Articulate and skilled in interpersonal communication
Fluency in the local language and in English, both written and spoken
Comprehensive knowledge of networks and networking techniques
Functional knowledge of Citrix and VMWare technologies
Familiar with business tools such as Microsoft Word, Excel, SharePoint and time reporting systems.
#LI-Remote
The base pay range for this position is: $ 58,240.00 - 88,080.00 USD USD
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
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