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Residency in or relocation to Louisiana is preferred for all positions.
POSITION PURPOSEIndividuals within the Software Quality Assurance Engineer role deliver automated solutions for software processes. Plans, organizes, coordinates and tracks testing activities to ensure the successful deployment of projects. Uses technical skills, expertise and application knowledge to support clients, developers and testers. Provides knowledge transfer and training to the test team as needed. Performs or participates in various types of testing and post implementation reviews as determined by the project. Helps to ensure continuous improvement in Quality Assurance processes. A QA engineer is expected to: • Identify opportunities for inserting more quality within software processes. • Design and execute QA tests. • Run tests for databases, systems, networks, applications, hardware and software. • Identify bugs and quality issues in development, service or business processes. • Collaborate with other business units to understand the business and ensure their quality needs are being met. QA Engineers also interact with various development teams, project managers, internal and external customers, senior management, and external vendors. Members of this role understand how to create and execute functional testing so that they can support and enable key business processes. They must have an in-depth understanding of the business environment, and strong analytical and communication skills. Individuals must work well within a team environment. Accountable for complying with all laws and regulations associated with duties and responsibilities.
NATURE AND SCOPE- This role does not manage people
- This role reports to this job: Manager, Software Engineering
QUALIFICATIONSEducation- Bachelor's in Computer Science, Information Systems, Business Management required
- Four years of related experience can be used in lieu of a Bachelor’s degree.
Work Experience- 3 years of experience with quality assurance testing.
- Experience with Epic Tapestry and Cheers, preferred
Skills and Abilities- Must have experience in a minimum of two of the following technical competencies: Selenium, .NET (C#, VB, etc.), VB Script, SQL, HTML5, JavaScript, NUnit, C, XMLRequires knowledge and understanding of all phases of the Software Development Lifecycle (SDLC) using waterfall and agile methodologiesRequires experience in computing systems and the applications development process, including programming languages, programming and analysis techniques, relational databases, operating systems, test planning, test methodologies, test data management, and testing databasesDemonstrates ability to analyze and solve logical problems, such as those found in mathematics, statistics, etcMust be an independent self-starter with the ability to use cognitive thinking and logic to solve technical challengesAbility to create and run database queries and stored proceduresAbility to develop, document and maintain functional test cases and other test artifacts such as test data, data validation and scriptsEngineer test data from multiple sources to verify and validate test conditionsReport and document defects found during testing and work across functional teams to resolve defects
- Responsibilities:
- Work Complexity:Works on medium complex projects with peers and more senior QA engineers. Works multiple projects as a team member.
- Business Requirements:Works with project team and peers to understand customer needs.
- Develop & Implement: Develops and tests functional solutions such as databases, queries, views, reports, and dashboards, under supervision.Ensures testing and test design standards are adhered to.Responsible for peer test case reviews.
- Production Support: Helps to troubleshoot defects and or enhancements to systems and software.Tracks performance and production issues.Escalates production issues as appropriate.
- Quality Assurance:Ensures the scripted code and tests are within required quality standards.Reports test/quality status and test results to all stakeholders for projects.Reports defects in the defect system and ensures the defects are tracked, retested, and closed in a timely manner.
- Process, Policies & Standards:Works with senior QA engineers to keep customers informed about problems and resolutions.Tracks and reports out on issues and enhancement request for the business in a timely manner.Adheres to process, policies and standards.
- Customer service: Works with senior QA engineers to keep customer informed about any quality issues. Tracks and reports out on issues and enhancement request for the business in a timely manner.
- Research/ Evaluation:Analyzes and tests new releases/versions of software.May participate in vendor evaluations.
- Competency:
- Analytical Thinking: Able to breakdown raw information and undefined problems into specific, workablecomponents that in-turn clearly identifies the issues at hand. Makes logical conclusions, anticipatesobstacles and considers different approaches that are relevant to the decision-making process.
- Business Function Knowledge: Uses an understanding of business functions to analyze and proposetechnical strategies for the business. Assesses benefits, risks, and costs.
- Consulting: Uses professional knowledge, experience and technical expertise to respond to questions,facilitate problem-solving, and generally advise, influence and provide guidance to customers and businesspartners over whom there is no direct authority.
- Customer Service Orientation: Identifies the ongoing needs of internal and/or external clients. Ensuresthese needs are met or exceeded.
- Innovation: Improves organizational performance though the application of original thinking to existing andemerging methods, processes, products and services. Employs sound judgment in determining howinnovations will be deployed to produce return on investment.
- Problem Solving: Anticipates, identifies and defines problems. Seeks root causes. Develops andimplements practical and timely solutions.
- Quality Assurance: Applies quality assurance, testing concepts, and methodologies. Constructscomprehensive test plans based on a thorough understanding of business requirements. Impartsconfidence that a product optimally fulfills customers' expectations.
Licenses and Certifications ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS- Analytical Thinking: Understands business requirements and high-level understanding of the business needs. Reviews for non-conformity and gathers further information in response to routine problems. Identifies direct cause and effect relationships. Breaks down tasks and problems into manageable components. Solicits guidance as needed to assess importance and urgency. Escalates issues of a non-routine nature as needed
- Business Function Knowledge: Asks questions to determine the needs of a specific business function. Assessed
- the impact on business functional requirements prior to acting
- Consulting: Shares information in relation to procedures and routine activities. Provides guidance and advice. Suggests caution as appropriate. Asks questions that raise awareness and demonstrate insight
- Customer Service Orientation: Asks questions in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Solicits support and guidance as needed and refers client requests appropriately
- Information Seeking: Asks questions and solicits procedural information that explains how day-to-day tasks are conducted. Collates facts and data. Checks and monitors progress of activities in area of responsibility. Seeks out the appropriate people for guidance when needed to get things done
- Innovation: Participates in problem-solving discussions and suggests ideas as opportunities arise. Accepts that new ways of doing things can improve individual and team results
- Problem Solving: Asks questions to determine the needs of a specific business function. Assessed the impact on business functional requirements prior to acting. Asks questions in response to clients' requests for assistance on day-to-day needs. Responds promptly and courteously. Updates clients on progress. Solicits support and guidance as needed and refers client requests appropriately
- Quality Assurance: Applies the basic concepts and methodologies of the quality assurance and testing process. Seeks knowledge of quality assurance and testing functions methodologies and standards within the organization. Conducts quality assurance and testing on software units based on predefined test cases
Additional Accountabilities and Essential FunctionsThe Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions- Perform other job-related duties as assigned, within your scope of responsibilities.
- Job duties are performed in a normal and clean office environment with normal noise levels.
- Work is predominately done while standing or sitting.
- The ability to comprehend, document, calculate, visualize, and analyze are required.
An Equal Opportunity Employer
All internal employees please apply through Workday Careers.
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Additional Information
Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.
If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.
In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.
We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.
Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.
