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Remote - CAN, Canada
Remote only
Software Specialist
Constellation HomeBuilder Systems
THE POSITION
Reporting to our Customer Care Manager, the successful candidate will provide software support directly to our customers.
Provides first level investigation to customer and resolution for Constellation Suite of Products.
Work closely with development documenting and communicating software related issues.
Accurate and timely tracking of all reported issues in our call management tool
Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team.
Applies technical aptitude (operating systems, PCs, printers, remote control utilities etc.) in resolving client issues.
Advises the Customer Care Manager for sensitive Client situations.
Attends and participates in Team meetings.
Attends CHS product training, as required.
Makes recommendations to address problems, improve service, and provide improved support.
Develops frequently asked questions (FAQ) documentation.
Work shifts may vary to accommodate maximum help desk coverage
Attend service release handoff meetings as requested.
QUALIFICATIONS AND SKILLS
Our Software Specialists are customer facing where we build key customer relationships delivering superior customer support for our products. The organization usually hire applicants with the below qualification:
College/University degree in Business Administration, Computer Science, or related discipline.
Customer Support Experience
General Accounting/Costing knowledge
Courses or Experience in Residential Construction, Commercial Construction or Property Management, Real Estate Management and/or IT fields.
Proficient in MS Windows applications.
Comfortable utilizing remote access utilities such as Remote Desktop, VPN
Superior analytical skills to resolve customer issues.
Self-Managed and motivated with the ability to work with minimal direction in a collaborative team environment.
Excellent interpersonal skills both verbal and written
Provide courteous, friendly, and professional communication with external and internal stakeholders.
Ability to adapt to a fast-paced environment
Excellent time management and set priorities managing conflicting demands
Positive team attitude and ability to collaborate with team members and co-workers
Works well under pressure
Salary Range (Ontario & BC Only):
The estimated base salary range for this role is CAD$67,500.00 - CAD$82,500.00 per year. We include salary ranges in job postings only where required by applicable pay transparency laws, based on the jurisdictions in which the role may be performed. The posted range is a good faith estimate and reflects factors that are subject to change. Final offer amounts may vary based on job-related factors, including work location, candidate experience and expertise, and other relevant considerations.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.#LI-DY1#Newstar