Software Support Technician

Job Description

What you'll do 

• Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
• Empathetically approaching customers’ questions and reassuring them you’re able to help them
• Professionally and politely encouraging our customers to adopt a self-serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
• Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
• Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.

What you’ll bring with you

• Great communication and collaboration skills working with business stakeholders
• Show initiative and ability to analyse situations with a level of technical expertise.
• Strong attention to detail
• Highly organised
• Ability to stay calm under pressure
• Excellent verbal and written communication skills
• Empathetic and authentic, approachable and friendly
• Inquisitive and interested, able to identify problems and present solutions.
• Self-motivated, diligent and self-aware of their own training requirements and happy to seek support and develop their own knowledge.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.