Software Test Engineer II - Pega

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition

Quality-gating a host of  mission-critical Enterprise applications for a large bank and thereby enriching one’s domain knowledge of the latest and greatest  processes/protocols/standard on the one hand while enhancing one’s testing skills – both manual and automation - on the other.

Job Details

Position Title:  Software Test Engineer II

Career Level:  P2

Job Category: Senior Associate

Role Type: Hybrid

Job Location: Bangalore 

About the Team:

The Community Association Banking Technology is a Specialized Business Line Focused on Supporting Property Management Companies, Homeowners Associations, Commercial Property Managers, and Apartment Complex Managers. Servicing 1350+ Property Management Companies, Over 40,000+ HOA’s , 250 HOA’s managed directly by FCB. The Community Association Banking Technology team is growing and seeking a Software Test Engineer II to join us.. New joiners can be sure to amass immense knowledge about domain and technology thanks to the free flow of information and mentorship provided by seasoned IT professionals who have been part of this team for so long.

Impact

Responsible for performing independent quality checks and developing methods of measuring the quality and performance of the functional testing processes, supporting payment origination applications and API integrate. Responsible for understanding the workload and ensuring proper coverage to complete assigned work across team.  Coordinates testing and evaluation activities that identify issues, trends and gaps in existing programs. Provides and independent assessment of the programs, policies and procedures tested and provides feedback to management. Works with the testing lead to create the test plan and strategy, including defining testing scope and identifying test data needs. Updates testing metrics on a daily basis and provides results to the Quality Assurance (QA) Lead. May be responsible for leading defect or other testing meetings if the test lead is unavailable.

Key Deliverables

• Independent Testing & Validation - Writes test cases based on requirements and user stories provided and performs manual testing as needed. Creates testing plans and test cases and loads them into the appropriate tools. Participates in defect meetings and overall project plan routines to present analysis on current defects as well as re-tested defects.
• Data Analysis - Sources, compiles and interprets data. Analyzes data for accuracy and efficiency, and effectively communicates analysis output.
• Risk Management - Contributes to the mitigation of risk in the Information Technology organization by thoroughly testing and performing quality checks of existing programs, policies and procedures

• Business Strategy - Assists in leading the Quality Assurance testing teams by creating test plans, developing the testing timelines and schedules, and coordinating workstreams across multiple teams.

Skills and Qualification

• 5-8 years of experience testing Enterprise applications .
• Must have exposure or knowledge of Automation of backends / UI / both.
• Detailed working knowledge in functional and API (REST & SOAP) testing.
• Strong knowledge of programming language Java (Preferred) & python (additional).
• Strong knowledge in OOPS concepts will be preferred.
• Exposure to test automation tools such as selenium, postman
• Understanding of version control systems such as Git.
• Create test plan & test strategy based on the product requirement.
• Jira x-ray, or any defect tracking tool.
• Collaborate with developers, product team and other QA team members to understand the product requirements.
• Identify, document & track bugs using issue tracking tools like Jira.
• Assist in maintaining and enhancing automated test scripts and frameworks.
• Run regression tests to verify bug fixes and ensure existing functionality is not affected.
• Have understanding in methodologies, tools, and processes.
• Contribute to the improvement of QA processes and best practices.
• Strong analytical and problem-solving skills.
• Good communication and teamwork abilities.
• Eagerness to learn and grow within a fast-paced development environment.
• Knowledge of CI/CD tools such as Gitlab CI, Jenkins.
• Independent Testing & Validation - Writes test cases based on requirements and user stories provided and performs manual testing as needed. Creates testing plans and test cases and loads them into the appropriate tools. Participates in defect meetings and overall project plan routines to present analysis on current defects as well as re-tested defects.
• Data Analysis - Sources, compiles and interprets data. Analyzes data for accuracy and efficiency, and effectively communicates analysis output.
• Risk Management - Contributes to the mitigation of risk in the Information Technology organization by thoroughly testing and performing quality checks of existing programs, policies and procedures.

Functional Skills:

• Finance domain (good to have)
• Great Communication Skill Verbal & Written
• Documentation skills
• Agile/Scrum delivery.

Technical Skills:

• Selenium, back-end web services testing, user interface testing, Database, SQL, SDLC, Agile Methodology, Jira, Confluence, ServiceNow, general financial institution/payments background                

Proficiency Level

Required/Preferred

 Manual/Functional Testing

 Test Reports/Test Strategy

 Karate / Cucumber / RestAssured

 API Testing

 SQL

 Scripting languages -Java/Python

 PerfTesting – NeoLoad/JMeter

 Gitlab/CICD

 AWS/Any cloud experience

 DefectTracking tools – JIRA, e.t.c        

Relationships & Collaboration

Reports to : Director

Partners : Pod team members , Cross-functional team members.

Leads: Team Lead, Scrum Master, Project Manager, Product Owner, Reporting Manager.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.