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Newton, Massachusetts, United States
Onsite
Not Available
Aquant is the Agentic AI platform purpose-built for service organizations that maintain complex equipment. Unlike generic AI tools, Aquant combines domain expertise with intelligent agents that capture and apply institutional knowledge across service teams. By analyzing service data, from manuals to technician notes, Aquant improves troubleshooting, accelerates training, reduces costs, and transforms service into a revenue driver. Learn more at www.aquant.ai
We are looking for a customer-facing Solution Architect to partner with clients in understanding business challenges and designing AI-powered solutions that drive measurable outcomes.
In this role, you will lead discovery, shape solution architecture, guide proofs of concept, and support successful implementation in close collaboration with cross-functional teams.
The ideal candidate combines strong consultative skills, technical depth, and the ability to communicate effectively with both technical and non-technical stakeholders.
This is not a hands-on coding role, but requires strong technical understanding
Partner with customers to understand business challenges and design AI-powered solutions, workflows, and decision-support experiences that solve real business problems.
Design end-to-end solution architectures aligned to customer goals, covering data sources, integrations, APIs, orchestration, retrieval, guardrails, human-in-the-loop workflows, and deployment approach.
Guide and shape proofs of concept in partnership with Product and Engineering, and pilot solutions that validate business value quickly.
Act as the primary technical advisor to customers, leading discovery workshops, aligning stakeholders, and guiding decision-making by clearly communicating technical tradeoffs to both technical and non-technical audiences.
Partner with Product, Engineering, Customer Success, and Delivery teams to move solutions from discovery to implementation and adoption.
Own solution scoping and planning in collaboration with customers and internal teams, including requirements, risks, timelines, and alignment.
Drive measurable business outcomes such as faster time to resolution, improved first-time fix, increased remote resolution, stronger adoption, and better customer experience.
Create reusable implementation assets, reference architectures, playbooks, and industry-specific patterns that improve repeatability and speed.
Ensure solutions are scalable, secure, explainable, and aligned with customer governance and compliance requirements.
4-5 years of experience in Solution Architecture, Solution Engineering, Sales Engineering, Technical Consulting, Forward Deployed Engineering, Enterprise Implementation, or a related customer-facing technical role.
Proven experience translating customer business problems into technical solution designs.
Demonstrated experience with AI / GenAI / LLM-based solutions, including modern AI/GenAI technologies and architectures or workflow automation.
Strong background in solution engineering / architecture for enterprise software environments.
Strong background in customer-facing work, including discovery workshops, executive communication, technical presentations, and stakeholder management.
Strong technical foundation in databases, SQL, and scripting (e.g., Python), with the ability to understand code and system behavior and collaborate effectively with engineering teams on AI/GenAI solutions.
Experience owning or heavily influencing software project management, including scope, delivery planning, risk management, cross-functional coordination, and implementation governance.
Strong understanding of APIs, integration patterns, enterprise systems, and data flows.
Solid technical foundation, including working knowledge of databases, SQL, and scripting (e.g., Python or similar). Comfortable understanding code, data structures, and system behavior, and able to engage meaningfully with engineering teams in the context of modern GenAI-driven solutions.
Ability to balance strategic design with hands-on problem solving and prototyping.
Excellent written and verbal communication skills.
Experience in field service, manufacturing, industrial equipment, medical devices, asset-centric operations, or other complex service environments.
Experience with CRM, FSM, ERP, ticketing, knowledge, or service platforms.
Experience with AI evaluation, observability, or performance measurement in production.
Experience in regulated or compliance-sensitive environments.
Familiarity with voice AI, contact center workflows, or service operations transformation.
It's not enough to have a cool product, join us because you share our values:
These guiding values inspire every Aquant employee. They are how we operate and enable our company as a whole to have a greater impact and achieve our vision:
Be Humble and Respectful: We are one team, where collective success is more important than individual ego. Treat your colleagues with respect and empathy, act with good intent and value everyone’s contributions.
Be Curious: Keep learning, and asking questions to understand complex situations. Embrace new challenges. Keep an open mind, and be receptive to feedback.
Take Ownership: Focus on achieving measurable and meaningful outcomes. Take decisive action, solve problems proactively, and take ownership for projects and results.
Act with Integrity: Act with Integrity. Do great things while doing the right thing for your customers and colleagues.
Some of our benefits:
We’ve got you covered: From medical, dental, vision, life, and 401k match & retirement, we’re here to support your physical, mental, and financial well-being.
Support yourself and those you love: We offer parental leave to full-time employees across all Aquant locations.
Vacation your way: We want to make sure you have time to meet your personal needs with generous PTO and flexible vacation planning.
Everyone is an owner: We want everyone to feel ownership over their work and what we are building here, which is why we offer equity to full-time employees.
Build your career: Every Aquant employee is in control of their career development with our learning stipends, tools, and training.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Aquant is committed to hiring a diverse and talented workforce. We participate in the E-Verify program to ensure that our employees are authorized to work in the United States.