Job Description:
About the Role:
We are seeking an experienced Technical Solution Architect and Implementation Lead to spearhead enterprise-level SaaS deployments with a primary focus on the Qualtrics ecosystem. In this client-facing role, you will bridge technical execution and strategic consulting—translating complex business objectives into scalable, efficient data architectures and automated workflows. You will partner directly with enterprise clients in the public sector and cross-functional engineering teams to drive successful, end-to-end implementations that deliver long-term value.
Start Date: ASAP
Duration: 3 months (with potential to extend or go permanent)
Location: Remote (East Coast preferable but not required)
Core Responsibilities
Solution Design & Architecture
- Understand a client’s business goals and translate them into scalable Qualtrics solutions.
- Manages complex data integration, such as seamlessly connecting Qualtrics data with platforms like Salesforce to create a unified customer view.
- Design survey architectures, data models, workflows, and integrations that align with client objectives.
- Ensure solutions are efficient, maintainable, and follow best practices.
Technical Implementation
- Lead enterprise-level implementations of SaaS platforms (e.g., Qualtrics).
- Translate complex technical concepts into clear, actionable insights.
- Collaborate with cross-functional teams to align technology, people, and processes.
- Configure the Qualtrics platform — surveys, dashboards, distributions, automations, and embedded data logic.
- Build integrations between Qualtrics and other systems (e.g., Salesforce, SAP, Slack, CRM, HRIS tools, or data warehouses) via APIs and web services.
- Write custom scripts (e.g., JavaScript for survey customization or Python for automation).
Client Consultation & Stakeholder Management
- Work directly with clients to gather requirements and present technical solutions.
- Collaborate with project managers, engineers, and business analysts to ensure successful project delivery.
- Educate clients on Qualtrics capabilities and best practices.
- Drive strategic planning and execution across multiple projects.
- Maintain rigorous attention to detail and ensure timely follow-ups.
- Manage competing priorities with precision and accountability.
- Practice active listening and communicate with clarity and empathy.
- Navigate difficult conversations with professionalism and confidence.
- Maintain a positive tone and build trust with stakeholders.
Quality Assurance & Optimization
- Test and validate survey logic, data flows, and integrations before go-live.
- Troubleshoot complex platform issues and optimize performance.
- Recommend improvements to enhance user experience or reporting accuracy.
Evaluate Feasibility
- Assess whether proposed solutions fit within budget, time, and technical constraints.
- Identify potential risks and recommend mitigations.
Enablement & Training
- Train clients and internal teams on using Qualtrics effectively.
- Create documentation, architecture diagrams, and configuration guides.
Customer Experience & Service Orientation
- Champion the customer’s needs and advocate for their success.
- Own the customer experience end-to-end, ensuring satisfaction and long-term value.
- Demonstrate empathy, follow-through, and a proactive approach to problem-solving.
- Take personal accountability for outcomes and team success.
Qualifications
- 10+ years in leading complex technical programs, ideally in a services company or SaaS environment.
- BA / BS in in Experience Design, Engineering, Information Systems, or equivalent experience (preferred)
Technical Skills:
- Proficiency in Qualtrics CoreXM, CustomerXM, EmployeeXM, or BrandXM modules preferred
- Experience with APIs, JavaScript, HTML, CSS, and possibly SQL or Python
- Setup automated workflows within Qualtrics to trigger aligned actions across the tech stack
- Familiarity with data integrations (AEP, Salesforce), automation (event triggers), and analytics tools (like Tableau or Power BI)
Business & Soft Skills:
- Strong communication — able to explain technical details to non-technical stakeholders.
- Strategic thinking — aligning technology with business outcomes.
- Project management and client relationship skills.
- Experience with Qualtrics or similar survey platforms in enterprise implementations.
The hourly pay range for this position is $88-$100. The hourly pay rate for the successful candidate is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law. Temporary employees are eligible for paid holidays in accordance with dentsu policy, as well as safe and sick time. This position is not eligible for any other benefits or other compensation.
To begin the application process, please click on the “Apply” button at the top of this job posting. Applications will be reviewed on an ongoing basis, and qualified candidates will be contacted for next steps.
Location:
USA - Remote - Maryland
Brand:
Ugam
Time Type:
Full time
Contract Type:
Temporary
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