Lifecycle Software is a leading provider of Business Support Systems (BSS) in the UK, specializing in comprehensive back-office solutions for MVNOs. Our services include provisioning, real-time charging, CRM and Self-Care.
At Lifecycle Software, it’s all about making connections. Our mission is to crush the complexity of the telecoms world and embed innovation, reliability, and customer excellence in everything we do. As part of our team, you can contribute to shaping how some of the biggest telecom players provide their services. From telecom billing to SIM provisioning and IoT management we promote opportunities to break new ground. Our people are at the heart of what we do. Here we value diversity, and all voices are welcome! Our culture fosters individual talent, mutual trust, and continuous learning. We see our customers as partners and walk in their shoes every day to push us forward.
Benefits
- Flexible working environment adapted to your needs. You can choose a remote or hybrid working model.
- Competitive salary and commission package and employee benefits including:
- Healthcare and employee wellbeing schemes to keep you in peak condition.
- Life insurance for peace of mind
- No working on your birthday!
- Holiday purchase scheme to promote work/life balance.
- Pension plans to secure your future.
- Income protection insurance for when the unexpected happens.
*Benefits may differ by country.
- We are committed to the continuous development of our professionals through training, talent development plans and mentorship. We’ll support, encourage, and guide you to reach your career goals.
- Part of Lumine Group, an international group of tech companies
About the Position
As a Solution Designer within our Professional Services team, you will be a critical part of our customer success stories. You will support the Product and Professional Servies teams to define customer scope and requirements, acceptance and success criteria and expected outcome definition for customer specific development requests. The Solution Designer will work with the customer throughout the delivery of the requirement and is responsible for handing over the delivery of customer projects to our Managed Service team post implementation.
Responsibilities
- Collaboration with Product Owners and other stakeholders to produce high level requirements, impact assessments and to ascertain the feasibility of development, working to align priorities, capacity and timescales. You will also write and develop user stories and acceptance criteria working with non-technical staff to capture their desired outcomes
- Facilitating workshops, internally and externally, to analyse and document customer requirements
- Documenting requirements, including producing diagrams using appropriate tools and following Lifecycle standard processes and procedures including use of JIRA to capture items of work for tracking and planning
- Facilitate the creation and management of SOWs for the requested requirements, collaborating with cross-functional teams, gather project requirements, deliver impact assessments and translate them into clear, concise, and comprehensive SOWs that align with our business objectives and client expectations. You will also be responsible for maintaining the accuracy and compliance of existing SOWs, ensuring that they reflect the evolving needs of our projects and clients.
- Working with Development and Quality Assurance teams to estimate effort for each project and support the project managers to compile capacity plans for communication to the customer
- Support technical teams to breakdown items of work into technical tasks with clear estimates and requirements for each task
- Hand over requirements to the development team and support throughout the development cycle including planning, confirming scope, and advising on priorities
- Attend regular team stand-ups to support delivery of projects which meet requirements on time
- Produce presentation packs to support playback of solution design to customers and internal teams
- Hand over development items to Managed Service and customer operation teams with training and documentation as required
- Remain up to date with product development so that you can own and develop relationships with partners to optimise and enhance our integrations.
- Progressively improve our analysis practices to eliminate waste and develop lean processes
- Enforce and promote SCRUM disciplines supporting our drive towards agile ways of working
- Contribute to partner roadmaps focusing on adding value to the client
- Act as a key contact during post-implementation warranty periods, identifying where hyper care is required to ensure seamless deployments
Requirements
Essential
- 2-3 years' experience in customer facing cross functional teams with experience of working with agile methodologies
- Highly skilled in partner and stakeholder management with a proven record of managing customer expectations
- Experience working with senior level business, partner and customer stakeholders to build a collaborative, transparent and high trust culture
- Skilled at writing solution documentation which supports knowledge transfer to development, QA and operational teams
- Organisational skills and the flexibility to adapt to fast-paced change and deployments
- Experience of problem solving and decision making in complex system environments with multiple points of integration
- Effective communication and facilitation skills
- Ability to work within a team as well as being a self-starter who can work autonomously
- Experience of positively communicating with clients to manage challenging situations, presenting with authority and confidence in all situations
- Comfortable giving and receiving feedback at all levels, always behaving with integrity
Desirable
- Solid technical background with experience of billing processes
- Proven experience working in Telecoms, Billing or Digital environments
- Educated to degree level or equivalent work experience
