Solution Designer / Architect - Associate Director - Managed Services

Kia ora, 

Innovate. Build. Reinvent. Make your tech skills count at PwC New Zealand. 

At PwC, our purpose is clear: to build trust in society and solve important problems. 

This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. 

Ngā kōrero mo tēnei tūranga / About the role 

It’s like working in industry, with the power of PwC behind you. 

Launch your career with PwC as we grow our Managed Services practice. You’ll deliver ongoing, specialist services that create real, tangible value for clients who see us as trusted partners. Work in structured, repeatable roles, build deep expertise, and develop long-term client relationships — all backed by PwC’s global reach, leading technology and continuous learning. 

Less ambiguity. More impact. A career that grows with you. 

Join our dedicated team in Pōneke / Wellington or Tāmaki Makaurau / Auckland as a Solutions Designer/ Architect. 

You will work closely with Lines of Service, client teams, delivery leads, operations, risk, commercial and enabling functions to translate client needs into clear service scope, delivery patterns and service boundaries.  

The role supports strong client and internal stakeholder alignment by maintaining clear service design artefacts, documenting scope boundaries and exclusions, identifying delivery risks and dependencies, and ensuring proposed services are practical to mobilise, operate, govern and improve over time. 

Ngā pūkenga ka kawea mai e koe, ka whakawhanakehia rānei i tēnei tūranga  / Skills you will bring or develop in this role 

We are seeking someone with a minimum of 5-7 years of experience in solution design, service design, managed services, consulting, operations, transformation, business analysis, delivery model development or a related environment. 

• Strong understanding of how to translate client needs and business requirements into clear service scope, delivery models, operating requirements and service boundaries. 

• Experience working with Lines of Service, client teams and delivery teams to define responsibilities, assumptions, exclusions, dependencies and handoffs. 

• Ability to design services that are practical, repeatable, scalable, commercially viable and capable of being delivered consistently at scale. 

• Strong commercial awareness and ability to balance client outcomes, delivery complexity, risk, quality, cost and operational scalability. 

• Understanding of managed services operating models, service transition, operational governance, reporting, quality management and continuous improvement. 

Desirable 

• Certification or training in service design, product management, project delivery, agile delivery, business analysis, operating model design, or similar disciplines. 

• ITIL certification or equivalent service management qualification. 

• Training or experience in managed services, operational excellence, process improvement, risk, quality, data, automation or AI-enabled service delivery. 

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ 

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals 

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways 

• Wellbeing - $250 annual wellbeing allowance; Life & income protection; Sonder/EAP/Headspace; 15 days’ paid sick leave; group-rate health insurance (eligibility applies) 

• Reputation - PwC is known for shaping tomorrow. Join us and you’ll accelerate your career while helping clients and communities solve their most important problems. 

• Flexibility - Flexible working; supportive coaching culture 

• Time off - Two paid recognition days off provided each year during our annual summer shutdown period; purchase up to two extra weeks’ annual leave 

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave 

Mō te aha tāu e tatari ana? / What are you waiting for? 

Belong to a community of problem solvers where differences are embraced. We’ll empower you with technology, coaching, flexibility and trust to make a meaningful difference. Learn more on our careers site at https://www.pwc.co.nz/careers.html.  

Grow here. Go further. 

Ngā whakautu ki o pātai / Your questions answered  

Tono tika mai / Please apply directly: We’re not currently partnering with recruitment agencies for this role. If you’d like to be considered, please apply directly - we’d love to hear from you.