Solution Engineer

POSITION OVERVIEW 

The Solutions Engineer (SE) in Indonesia, will be the technical bridge between our Sales Representatives and their pre-sales customers. As a Trend Micro product expert will guide customers and prospects in the selection and deployment of Trend Micro Next-Gen security solutions and take joint ownership with Sales team in developing customer relationships, providing leadership in security architecture and help influence customer’s technical strategy with strong problem-solving skills. A Sales Engineer is a trusted advisor to customers by developing an understanding of customer needs, risks, tolerance and technology gaps and implementation.

PRIMIRY RESPONSIBILITY 

• Apart from being a technologist, you are expected to understand customer journey with product and it’s experience and help customer to navigate through it smoothly 

• Obsessed with Customer Success during entire part of his engagement, onboarding and product experience journey 

• A strong pillar to build and train sales organisation. You shall be an extremely good storyteller and help sales team to sell better and effectively 

• Understand emerging ecosystem of cyber security partners like SOC services partner, CSP (cloud service partners), MSSP etc.  

• Leveraging channel partners by upscaling and training for customer engagement is integral part of the role 

• Conduct routine update on the new product/ technology to the internal sales staff 

• Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest Product/ Technology know how 

• Confidently deliver engaging technical demonstrations highlighting Trend Micro products advantages and benefits via solid messaging, presentation skills and public speaking  

• Encourage and empower the partners and channel to propose, position and convince the customers with our products and solution 

• Present to all levels of an organisation complex technical issues and solutions in a meaningful, engaging, and digestible manner 

• Apply strong problem-solving skills to design solutions that solves the customer problems 

• Developing close relationships to help influence the technical strategy of the customer 

• Deliver training to customer and prospects about Trend Micro solutions  

• Working with company technical support personnel to ensure ongoing quality of support and customer health 

• Contribute to departmental best practices, strategies, methodologies and documentation for increased efficiencies  

• Continuous self-improvement and learning to maintain current technical knowledge, participate in technical communities of interest 

• Most of the sales engineers actively participate in webinar, workshop and other industry event as a speaker or panelist. Very good public speaking skill will be added advantage to the role 

EXPERIENCE 

• Rich experience in delivering highest quality presales Support and Solution by bringing unique value on to the table for customers  

• Strong understand and knowledge on SOC operations, security analytics capabilities, cloud architect understanding, cloud native application security, SASE, CASB, Zero trust model will be key advantage.  

• Knowledge and understating on Microsoft O365, Azure, google, AWS services will be added advantage.  

• Exposure to security software solutions like Firewall, Content Security, Intrusion prevention, encryption, data leakage, data protection and monitoring security will be added advantage  

• Good written and spoken communication skills in English 

• A strong interest in all aspects of cybersecurity and a passion for customer security 

• Excellent of understanding of public cloud technologies such as AWS and Azure