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United States
Remote only
About the Role
Blackbaud is seeking an experienced SAFe Solution Architect aligned to the Implement to Renew (I2R) value stream to help shape the technology strategy that powers the customer journey after the sale. In this highly visible enterprise architecture role, you will define and evolve solutions that support customer onboarding, success, adoption, health monitoring, renewals, and advocacy. Working across business and technology teams, you'll create scalable architecture patterns, integration strategies, and platform roadmaps that enable a seamless customer experience while helping drive customer retention, product adoption, and long-term growth. This is a strategic architecture role focused on defining the vision, standards, and technical direction for customer lifecycle technology. You will partner closely with product, engineering, customer success, sales, and marketing teams to turn business objectives into enterprise-scale solutions.
What You'll Be Doing
Define and evolve the architecture strategy for customer onboarding, success, adoption, renewal, and advocacy platforms.
Design scalable solutions that improve customer intelligence, product adoption, customer health visibility, and retention outcomes.
Partner with Customer Success, Product, Sales, Marketing, and Operations leaders to translate business goals into technical roadmaps and architecture plans.
Lead architecture for customer success platforms, CRM ecosystems, product analytics, customer communities, education platforms, and related customer engagement technologies.
Develop architecture artifacts including reference architectures, architecture decision records (ADRs), non-functional requirements (NFRs), and capability roadmaps.
Drive modern integration practices through API-first design, event-driven architecture, and real-time customer data flows.
Promote innovative AI and data-driven capabilities that enhance customer experiences, operational efficiency, and business insights.
Ensure alignment across multiple Agile Release Trains (ARTs), guiding cross-functional teams toward common architectural standards and outcomes.
Identify and mitigate technical, security, privacy, and data governance risks while supporting enterprise compliance requirements.
Collaborate with enterprise and solution architects across the organization to ensure interoperability, scalability, and long-term platform health.
What We'll Want You to Have
12+ years of industry experience, with 8+ years in solution or enterprise architecture roles owning cross-team architectural decisions.
3+ years of active participation in a SAFe environment, including PI Planning, System Demos, and Inspect & Adapt events.
Proven experience designing enterprise-scale solutions across customer success, CRM, analytics, and customer lifecycle platforms, with a strong understanding of onboarding, adoption, customer health, retention, and renewal processes.
Expertise in modern integration patterns, including API-first architectures, event-driven design, real-time data pipelines, microservices, and cloud-native platforms.
Demonstrated ability to produce architecture deliverables such as architecture decision records (ADRs), reference architectures, solution blueprints, capability roadmaps, and non-functional requirements (NFRs).
Experience working in Agile and SAFe environments, including cross-functional planning and architecture governance. SAFe Solution Architect certification, or active pursuit of certification, is preferred.
Familiarity with customer success, CRM, product analytics, customer community, learning management, customer advocacy, or customer data platforms such as Gainsight, Salesforce, Microsoft Dynamics 365, Pendo, Mixpanel, Amplitude, Segment, or similar technologies.
Experience leveraging data, AI, machine learning, predictive analytics, customer intelligence, or Customer 360 capabilities to improve customer outcomes and business performance.
Strong communication, stakeholder management, and influencing skills, with the ability to translate complex technical decisions into business outcomes and drive alignment across teams without direct authority.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:
Medical, dental, and vision insurance
Remote-flexible workforce
Wellness Programs
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Donations for Doers
Pet insurance, legal and identity protection
Tuition reimbursement program
