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United States
Remote only
Not Available
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Role Description
Responsible for the implementation of Microsoft 365 technology including:
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Power Platform
Microsoft Viva
Provide guidance to SHI customers and partners on best practices for Microsoft 365 deployments
Migrating and deploying multiple Microsoft 365 workloads utilizing SHI’s standards and best practices
Responsible for analyzing and collecting environment discovery data utilizing our company’s developed tools and discovery scripts
Build and update documentation on customer Microsoft 365 environments and integrations
Assist Solution Architects with project tasks for Microsoft 365 tenant migrations and consolidations
Organize, engage and consult on ideas with customers on Microsoft 365 technology
Assist delivery team on project tasks, working with other project team members and being accountable for the outcome of the project
Document best practices, lessons learned, and delivery guidance to customers, partners, and internal resources
Collaborate with sales team in identifying and closing opportunities through customer discovery and scoping meetings and presentations
Lead the development of SOWs, working closely with various teams to ensure alignment with client needs and business objectives.
Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings.
Collaborate with SHI Stakeholder partner teams to create synergistic service solutions.
Engage with SHI sales teams, including front line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement.
Contribute to practice development by identifying areas for growth, leading innovation initiatives, and creating and maintaining practice standards to ensure high-quality service delivery.
Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention.
Demonstrate deep expertise in Service Delivery and provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology.
Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
Oversee and facilitate the evaluation and selection of hardware and software technology and product standards, and provide relevant technology/architecture recommendations.
Stay current with new technologies and frameworks, drive the retirement of legacy solutions/technologies, and recommend adopting new partners or solution components.
Behaviors and Competencies
Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.
Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.
Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.
Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.
Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.
Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.
Skill Level Requirements
Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate
Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Intermediate
Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Intermediate
Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Intermediate
Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
Extensive experience working on large scale IT projects related to design, deployment and configuration - Intermediate
Other Requirements
Completed Bachelor’s, Technical degree or related work experience in Computer Engineering or a related field
5+ years of experience in solutions architecture or software engineering
5+ years of technical experience with increasing responsibility
3+ years of experience designing implementing and integrating Microsoft Collaboration technology
3+ years of experience working with and migrating Microsoft Collaboration technology
3+ years of of experience developing and executing scripts for automation and deployment
Willingness to travel occasionally
The base salary for this position is $110,000 - $150,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $150,000 - $180,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
