At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
As a Solutions Architect working remote in the US, you will work closely with a wide range of clients around the globe to deliver exceptional experiences by helping them identify their business pains, then turning around to develop and implement useful and relevant technology-based solutions to meet those needs. Our consultants take clients on a journey through strategy, implementation, customization, and support, ensuring exceptional customer experience at every step of the way. As a Solutions Architect, you will elevate TTEC Digital's relationships with our accounts by approaching them through a customer experience lens and architecting bleeding-edge technology solutions which address their business challenges. In addition, you will be a thought leader both internally and externally, always embodying our core values of innovation, passion, excellence, and integrity.
What You'll Be Doing
- Client Engagement
- Assists in winning and/or extending business by working cross-functionally with sales and delivery to develop client proposals and presentations around process and solution options, clearly explaining technical concepts for shared understanding to facilitate decision-making
- Demonstrates a proven ability to establish himself/herself as a trusted advisor in an atmosphere of partnership with clients at the primary stakeholder level
- Demonstrates a consistent aptitude for proactively guiding and consulting technical and non-technical project-level client stakeholders on technical concepts or design implications
- Project Delivery
- Leads medium-scale technical requirements elicitation, design, and scoping discussions, internally and/or with existing and potential clients
- Decomposes medium-scale requirements/user stories into tasks, and accurately estimates the effort for themselves or others to complete those tasks
- Professionally delegates technical tasks to other team members for multi-workstream projects of medium scale and moderate complexity
- Demonstrates a consistent capability for successful project leadership, including both on- and off-shore resources
- Identifies problems independently and demonstrates proactive ownership of their solution, vets and evaluates others’ proposed solutions, and delegates ownership to others where appropriate
- Demonstrates a proven, repeatable track record of successful medium-scale project delivery
- Demonstrates an ability to monitor other consultants’ completion of tasks, to help other consultants eliminate or work around impediments, and to identify additional work for others
What You Bring to the Role
- Ability to architect and set standards for low- to medium-complexity solutions using a variety of technologies, platforms, and integrations
- 3+ years of experience with Agile delivery, and is able to recommend whether an Agile, traditional/waterfall, or hybrid approach is most suitable for a project
- ·5+ years’ experience leading consulting projects, including:
- Implementing, configuring and customizing Microsoft D365 including but not limited to configuring forms, views, dashboards, workflows, business rules, solutions, etc.
- Implementing, configuring and customizing Power Platform including but not limited to Power Automate, Power BI, PowerApps
- Configuring and customizing Copilot Studio
- Implementing two or more of the following: Microsoft Dynamics D365 Sales, Contact Center, Customer Service, Customer Insights
- Migrating data and and/or implementing integrations to and from D365
- Is able to identify whether a routine of high complexity should be implemented via a no-code solution or via a software development effort
- Has experience with two or more the following: C#, JavaScript, TypeScript, Microsoft ADO, Integrations with external systems, SQL queries, HTML/CSS, ETL solutions such as Scribe or SSIS with KingswaySoft, SDK, and third-party tools such as XRMToolbox.
- Has two or more relevant Microsoft certifications
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Team Overview
For ten years in a row our Microsoft practice has achieved Microsoft's Inner Circle Award designation and we have been recognized as 'Partner of the year for Microsoft Dynamics 365 Service', ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft D365 Contact Center.
Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.
About Us
Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.
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