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Minneapolis, Minnesota, United States
Remote only
Overview
*This position is remote. Candidates located in the Midwest are strongly preferred, particularly in Minnesota, North Dakota, South Dakota, and surrounding states.
The ePlus Service Provider Group (SPG) is seeking a highly skilled and motivated Solutions Architect to join our dynamic team, supporting telecommunications customers across the Northeast. This individual will serve as a trusted technical advisor to service providers, including telcos, cable operators, consortiums, electrical cooperatives, and municipalities. The ideal candidate will possess deep technical expertise in high-end routing and optical networking, with a strong focus on next-generation MPLS and optical transport architectures.
Key technologies include Segment Routing (SR-MPLS), Ethernet VPN (EVPN), Dense Wavelength Division Multiplexing (DWDM), and Reconfigurable Optical Add-Drop Multiplexers (ROADMs).
The Solutions Architect - Service Provider will be 1:1 aligned with a dedicated Account Executive, working together to engage customers, assess their current network environments, and define future-state designs. Responsibilities include customer presentations, onsite whiteboarding sessions, Original Equipment Manufacturer (OEM) and platform selection, BOM creation, and drafting Statements of Work (SOWs) for professional services engagements.
This is a high-impact, customer-facing pre-sales role that blends deep technical guidance with strategic engagement to support and close complex, high-value business opportunities.
Your Impact
The essential functions of this position include:
Provide technical expertise/credibility to account team on designated focus area
Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
Assist sales account managers with project management for complex presales engagements
Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
Develop solution architecture and detailed line-item configurations/bills of material (BOMs)
Develop proposal and/or presentation of recommended solutions
Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
Function as liaison to end-user customer technical staff regarding solution and implementation specifics
Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
Assist sales management with mentoring of junior sales account managers as it relates to overall opportunity management and technical solution set
Conduct knowledge transfer with team members around solution updates, implementation lessons learned, etc., as relevant
Assist ePlus sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution & its implementation or deployment, as needed
Assist in developing customer get-well plan, if applicable
Assist sales and services management in identifying candidate solution areas for ePlus development or investment
Complete training, per development plan, and maintain certifications in accordance with focus area
Assist Services Director with helping improve procedures and functions
Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
Participate in weekly team planning conference calls
Complete administrative tasks (expenses, time reporting) in a timely fashion
Travel up to 50% may be required
Qualifications
Technical Expertise:
Solid pre-sales engineering background, with responsibilities such as:
Professional Experience:
Positions Specifics
The initial base salary range for this position is expected to be between $110,000 and $150,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
Commitment to Diversity, Inclusion and Belonging
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Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.