Are you passionate about helping businesses combat identity fraud while delivering seamless customer experiences?
Do you enjoy working with clients and sales teams to shape strategies, influence decisions, and drive measurable commercial impact?
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com
About our Team: The Client Services team plays a pivotal role in bridging customer requirements with LexisNexis Risk Solutions’ products and capabilities, ensuring solutions are effectively designed, implemented, and adopted. Working in close partnership with Sales, Product, and Technology, the team supports customer engagements by translating business challenges into practical, data-driven solutions.
About the Role: You will act as a subject matter expert across the UK Identity & Fraud market, supporting customers and internal sales teams with insight, strategy, and solution design. This role focuses on driving revenue growth by translating complex requirements into practical, effective solutions that balance customer experience with robust authentication.
Responsibilities:
Provide expertise by applying product, process, and market knowledge across the UK ID & Fraud customer base
Maintain awareness of market, technology, and regulatory trends
Drive revenue through education, consulting, and support of the UK sales force
Partner with larger customers to develop identity strategies balancing customer journey efficiency and strong authentication
Engage with internal and external customers to translate requirements into persuasive business cases and recommended solutions
Analyse customer objectives and present findings through professional presentations and workflows alongside sales teams
Share best practices and provide insights to management and broader teams
Collaborate with Strategy & Product Management to align on plans and identify new solution opportunities
Requirements:
Excellent project management and analytical skills
Experience positioning complex solutions in a team-based selling environment
Curiosity and ability to deeply understand customer needs
Brilliant organisational, time management, and interpersonal skills
Excellent written, verbal, and presentation communication skills
Demonstrates initiative, accountability, and a bias for action
Excellent networking and relationship-building capabilities
Ability to manage multiple priorities while maintaining attention to detail
Please note that this is a pre-sales position and as such will require travel to customer sites across the UK. There is also an expectation that the successful candidate will regularly visit our Cardiff office for team meetings.
Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life Assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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