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Job Function:
MarketingJob Sub Function:
Strategic MarketingJob Category:
ProfessionalAll Job Posting Locations:
North Ryde, New South Wales, AustraliaJob Description:
DePuy Synthes is recruiting for a Solutions Deployment Specialist, located in Khartoum Road, North Ryde, Australia.
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THE OPPORTUNITY
DePuy Synthes is seeking a motivated and detail-oriented Solutions Deployment Specialist to help deliver a seamless customer experience as we implement digital and technology-enabled solutions across our healthcare customer base. This is a junior, hands-on role focused on coordination, execution, and user adoption—ensuring customers feel supported from onboarding through go-live and beyond.
Working closely with senior deployment leads, marketing, sales, and external partners, you will help bring digital solutions to life by supporting planning, implementation, training, and post-launch follow-up. You will listen to customer needs, proactively remove friction, and capture feedback to continuously improve the way we deploy and support our products—ultimately improving patient outcomes, clinical workflows, and business performance.
RESPONSIBILITIES
Deliver a high-quality deployment experience by supporting the rollout of DePuy Synthes digital products at customer sites.
Coordinate customer-facing deployment activities (scheduling, readiness checks, documentation, and follow-ups) to ensure a smooth, predictable journey.
Support customer onboarding, basic configuration, and go-live assistance—responding quickly to questions and helping users feel confident using the solution.
Create and maintain clear, customer-friendly training materials, user guides, and implementation resources that reduce friction and improve adoption.
Partner with Sales and Marketing to reinforce customer education, communicate value, and drive ongoing engagement and adoption.
Capture the voice of the customer during and after deployments, logging feedback, issues, and insights to improve the end-to-end experience.
Maintain accurate customer and project records (status updates, actions, outcomes) using standard tools and templates.
Collaborate with internal teams and third-party partners to resolve issues efficiently and keep customers informed throughout deployment.
Ensure all customer interactions and deployment activities are delivered in line with applicable industry codes of conduct and compliance requirements.
ABOUT YOU
REQUIRED:
1–3 years of experience in a customer-facing or customer-supporting role in a commercial, digital health, medical device, or related environment.
Strong interest in digital products, technology-enabled solutions, and improving the end-user experience in healthcare.
Basic understanding of project coordination and a customer-first approach to planning and execution.
Comfortable working with digital tools and software platforms, with the ability to explain basics clearly to different user types.
Strong organisational skills and attention to detail, ensuring customers receive timely, accurate information.
Clear, confident communication skills with the ability to build trust and work collaboratively with customers and internal teams.
Proactive, calm, and adaptable—able to prioritise effectively in a fast-paced environment and support customers through change.
Understanding of, or willingness to learn, healthcare compliance and industry codes of conduct (ANZ), with professionalism in all customer interactions.
DESIREABLE:
Exposure to digital health solutions, SaaS platforms, or healthcare IT systems, ideally in a customer implementation context.
Experience supporting customer training, onboarding, go-live, or post-implementation support activities.
Basic knowledge of the Australian healthcare system and the needs of hospital and clinic stakeholders.
OTHERS:
COMPANY CULTURE
WHY CHOOSE US:
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Brand Positioning Strategy, Business Behavior, Business Storytelling, Collaborating, Communication, Cross-Functional Collaboration, Customer Centricity, Customer Intelligence, Data Analysis, Data Reporting, Execution Focus, Financial Analysis, Ideation, Market Research, Problem Solving, Product Development Lifecycle, Product Strategies, Tactical Planning