Solutions Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Solutions Engineer based in Italy.

We are looking for a customer-focused Solutions Engineer to bridge the gap between business needs, creative services, and innovative technology solutions. In this role, you will partner closely with sales, account management, product, and engineering teams to understand client challenges and design tailored solutions that deliver measurable value. You will combine technical expertise, consultative selling, and hands-on experience with AI-powered tools to identify the right approach for each customer. From initial discovery and solution architecture to pricing, proposals, and implementation handovers, you will play a key role in driving successful enterprise opportunities. You will also help shape the evolution of the product portfolio by identifying recurring customer needs and emerging opportunities. This is an exciting opportunity to work in a collaborative, fast-paced, remote environment at the intersection of technology, AI, and creative services.

Accountabilities:

Partner with Account Executives and Account Managers during client discovery calls to understand business challenges, technical requirements, existing systems, and customer objectives.
Identify the most appropriate solutions for each client, determining whether their needs are best addressed through creative services, technology systems, AI-powered tools, or a combination of these.
Design tailored solution architectures that align customer requirements with available products, services, technical capabilities, and AI tooling partners.
Define the technical and operational scope of proposed solutions, including project requirements, pricing, and commercial proposals for systems-related opportunities.
Collaborate with engineering and creative studio teams to validate solution feasibility, estimate delivery requirements, and ensure proposals are technically sound.
Guide every systems-related opportunity through the internal technical review process before engineering resources are assigned.
Coordinate the transition of signed projects to AI Deployment Strategists, providing clear documentation, technical briefs, and implementation guidance to engineering and creative teams.
Maintain relationships with strategic enterprise accounts after the sale, acting as a trusted technical and strategic point of contact throughout the customer journey.
Identify recurring customer challenges and unmet market needs, sharing insights with product teams to inform future roadmap priorities and service development.
Develop reusable sales resources, including discovery frameworks, scoping and pricing templates, and proposal materials to improve the efficiency and consistency of the sales process.
Deliver internal training and enablement sessions to help Account Executives and Account Managers identify, qualify, and develop technology-driven sales opportunities independently.
Requirements:
At least 3 years of professional experience in a client-facing position, such as Solutions Engineering, technical sales, consulting, product management, or Forward Deployed Engineering.
Strong consultative selling abilities, with a customer-first mindset and the capacity to understand business challenges, customer workflows, and technical environments before recommending solutions.
Hands-on experience with agentic software development, including having built an AI agent or implemented a common agent-based workflow. A formal software engineering background is not required.
Ability to translate complex customer requirements into practical solution architectures and identify the appropriate tools, technologies, and services to address them.
A combination of customer-facing or sales experience and strong technical knowledge, allowing you to communicate confidently with both business stakeholders and engineering teams.
Experience scoping and pricing projects or commercial opportunities within real-world deadlines and collaborating across sales, product, and engineering functions.
Strong problem-solving skills, initiative, and a high degree of ownership, with the ability to navigate ambiguity and independently drive projects forward.
Excellent written and verbal English communication skills, with the ability to explain technical concepts clearly to different audiences.
Nice to have:
Experience supporting enterprise sales cycles and managing complex business opportunities.
Background in performance marketing, advertising technology (AdTech), or digital marketing solutions.
Previous experience in the creative industry, including creative production, design, or related services.
Entrepreneurial or founding experience, with an understanding of building and scaling new products or services.
Familiarity with AI-powered tools and platforms for design, creative production, and content workflows.
Benefits:
Remote Work: Opportunity to work remotely within a collaborative, internationally distributed environment.
Cross-Functional Collaboration: Work closely with sales, account management, engineering, product, and AI specialists.
AI and Technology Exposure: Gain hands-on experience with agentic AI, innovative automation systems, and technology-enabled creative solutions.
Strategic Impact: Influence solution design, enterprise opportunities, and the evolution of the product roadmap.
Professional Development: Expand your expertise at the intersection of technical consulting, commercial strategy, AI, and creative services.
Ownership and Autonomy: Take responsibility for complex client challenges and contribute directly to business growth.
Innovative Environment: Work on diverse customer challenges while helping shape new solutions and scalable service offerings.