Want to know if this job is worth applying to?
United States
Remote only
Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure, this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face.
We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren't satisfied until the solution is bulletproof.
Value tenacious ownership of outcomes: You don't just resolve tickets, you immerse yourself in the customer's use case, identify root causes, and follow through until their IoT devices are online and stable in production.
Crave genuine technical challenges: You want the problems that keep production IoT deployments online: diagnosing connectivity issues across networks, devices, and protocols, then building the tooling so nobody has to diagnose that one by hand again.
Relentlessly pursue growth: IoT technology evolves rapidly, and so do we. You take on new challenges, quickly master emerging protocols and configurations, and share what you learn to elevate customers and teammates.
The Solutions Engineering team owns the customer relationship after the sale, from first deployment through every connectivity issue that follows. This role covers onboarding, troubleshooting across SIM, device, and network issues, hands-on L2 escalation work, and building the automation and internal tooling the team runs on. It's the first technical relationship a new customer has with Hologram, and the one that keeps their deployment live.
Target Salary Range: $135,000 - $150,000 + New Hire Equity grant (RSUs)
Hologram is a fun, upbeat, and remote-first team united by our mission to build a more connected future. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.
Competitive compensation: All employees receive equity with transparent salary and equity formulas across the team
Health & time off: Flexible health coverage (up to 100% employee, 95% dependents), unlimited PTO with 2 weeks mandatory, monthly mental health days, and 14 weeks paid parental leave
Remote work support: $1,000 hiring bonus plus $250/month taxable Work-From-Home stipend
Financial security: Life and disability insurance fully covered, 401(k) plan, and Professional Development Fund after one year
We pride ourselves on celebrating everyone; Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.
If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email people@hologram.io.
Even if you don’t meet 100% of the above qualifications, please still consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.
