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Greater London, England, United Kingdom
Hybrid
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Solutions Engineer who will showcase and adapt Geotab solutions for partners and end-users by identifying customer needs, developing customized solutions, and supporting partners in overcoming their unique business challenges. This role plays a fundamental part in driving Geotab's strategies and advancing business objectives across sales channels, customer care, and product management. If you love technology and solving real-world problems for customers, and are keen to join an industry leader — we would love to hear from you!
As a Solutions Engineer, your key area of responsibility will be serving as a Subject Matter Expert on the Geotab ecosystem, empowering partners and end-users to maximize their use of Geotab's technology and solutions. You will be responsible for conducting technical activities ranging from discovery and requirements gathering to delivering compelling demonstrations and presentations that create enriching customer engagement experiences. You will also assess and analyze partner and end-user business challenges, propose viable solutions, support partner upskilling, and maintain accurate documentation of all customer and partner engagements. You will need to work closely with revenue-generating teams as a key technical resource, as well as product management teams to surface valuable feedback and contribute to continuous improvement of the company's offerings.
To be successful in this role you will be a strong communicator and problem-solver with a customer-first mindset, capable of articulating complex concepts for both technical and non-technical audiences. In addition, the successful candidate will have solid business acumen, the ability to manage multiple priorities simultaneously, and a genuine desire to stay current with emerging technologies.
Develop and maintain comprehensive knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
Engage and collaborate with partners and end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their specific needs.
Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.
Conduct technical activities ranging from discovery, requirements gathering, technical demonstrations, presentations, etc. enabling an enriching customer engagement experience.
Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.
Support Geotab's partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.
Assess and analyze partner and end-user business challenges, identifying Geotab's viability and proposing alternative approaches when necessary.
Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product.
Keep and maintain accurate documentation and records of customer/partner engagements, solution designs and deliverables by following department processes and procedures.
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field; equivalent combination of education and/or work experience may be substituted.
Experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
Technical knowledge and understanding of telematics, IoT, APIs, and related technologies.
Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
Customer-focused mindset with a commitment to understanding client needs and delivering exceptional service.
Desire to stay relevant with emerging technology and the flexibility to adapt to growing market demands.
Strong time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.