Want to know if this job is worth applying to?
Solihull-West Midlands-United Kingdom, United Kingdom
Onsite
Solutions Manager - ShopperTrak Analytics
As Solutions Manager– ShopperTrak Solutions, you will define and deliver the product strategy for traffic analytics and shopper insight solutions within our retail portfolio. You will lead the end-to-end product lifecycle—from vision and roadmap to launch and optimisation—translating customer needs, market trends, and technical capabilities into scalable, data-driven products. Working in a hybrid setup, you will collaborate closely with engineering, data science, sales, marketing and customer success to drive adoption, innovation and commercial growth.
What We Offer
• Competitive salary plus bonus plan
• 25 days holiday plus bank holidays
• Pension
• Life insurance
• Employee Assistance Programme
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Training and career development opportunities
• Supportive, collaborative and safety-driven culture
How You Will Do It
• Define and own the ShopperTrak product roadmap aligned to business strategy and ROI
• Translate retail analytics trends (AI, omnichannel behaviour, sensor tech) into product opportunities
• Create product requirements, user stories and acceptance criteria
• Lead Agile ceremonies including backlog grooming, sprint planning and reviews
• Partner with engineering and data teams to deliver scalable, high-quality solutions
• Engage customers to validate use cases and capture feedback
• Act as the voice of the customer across internal teams
• Track KPIs such as traffic accuracy, uptime, adoption and conversion rates
• Support go-to-market activities including positioning, pricing and launches
• Enable sales through training, tools, RFP support and customer presentations
What We Are Looking For
Required
• 5+ years’ experience in product management, operations or customer success
• Background in retail technology, IoT/sensor solutions or analytics/SaaS platforms
• Strong Agile delivery experience
• Proven ability to translate business requirements into technical solutions
• Excellent stakeholder management and communication skills
• Experience with data-driven products and analytics platforms
Beneficial
• Experience in retail operations or shopper behaviour analytics
• Knowledge of computer vision, AI/ML or sensor-based technologies
• Experience in B2B enterprise SaaS environments
• MBA or equivalent business/technical qualification
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
#LI-SB
#LI-Onsite