Spa Attendant

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title: Spa Attendant (Female/Male)

Salary: $21.00 + Tips

Status: Full Time

Shift: Day, Swing

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the Monarch Casino Resort Spa in Black Hawk, Colorado, sits 45 minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA that achieve this designation. Boasting 23 floors filled with 516 luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 1,100 slot machines and over 45 table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers' Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

 

As a family-owned business, we are committed to excellence in every guest experience. We offer exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm, welcoming acknowledgment every time you step through our doors. We focus on building lasting relationships with our guests and community, ensuring every interaction is hospitable and welcoming.

Responsibilities:

• Greet guests upon arrival and offer refreshments. Escort guests through the facility to get them acquainted with our stunning spa with a tour.
• Maintaining a relaxing and calm environment throughout the spa experience.
• Establish a good rapport! Know our spa menu and promotions.
• Ability to multitask and efficiently maintain the cleanliness, safety, and organization of the spa.
• Ensure adequate supplies and service during peak hours.
• Continuously clean and sanitize the various areas of the spa and fitness center.
• Maintain par stock levels of towels, washcloths, robes, and linens, toiletries in the vanity area, and maintain shampoo, conditioner, and shower gel in the showers.
• Coordinate daily locker room inventory of towels, washcloths, and robes with laundry.
• Clean lockers upon guest arrivals and departures.
• Coordinate laundry pickup and delivery between locker, treatment, and laundry rooms. Run wash-dry cycles of laundry.
• Maintain cleanliness and sanitization of the steam room and place cold towels and water for guest use according to procedures.
• Prepare and stock infused water, herbal teas, snacks, and fruits for guests in the sanctuary area.
• Coordinate with staff and management on VIP’s, special requests, group arrivals, etc.
• Work with management to improve the guest experience, from guest recovery to outstanding inquiry.
• Other duties as assigned. Responsibilities and activities may change at any time with or without notice.

Qualifications:

• You are an energetic service-focused individual with a passion for providing luxury service.
• Guest service background preferred with excellent knowledge of service standards.
• Solution-oriented and guest-focused.
• Basic computer skills.
• Polite, confident and patient.
• Ability to multitask. Attention to detail. Time management. Ensure exceptional service.
• Available to work varied shifts when needed, including weekends and holidays.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays
• Team Member Hotel, Retail, and Spa Discounts
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!)

Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.


An estimated salary for this position would be: 



We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.