Spa Coordinator- The Westin Grand Cayman Seven Mile Beach Resort & Spa

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

At the West Grand Cayman Seven Mile Beach Resort & Spa we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels and resorts representing all major brands.  We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team.  You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a   career at The Westin Grand Cayman Seven Mile Beach Resort & Spa with Pyramid Global can mean for you!

What you will have an opportunity to do:

We are seeking an organized Spa Coordinator to manage day-to-day spa and salon administration, coordinate bookings, and deliver exceptional guest reception services. Reporting to the Director of Spa, you will manage scheduling logistics and retail sales to ensure a seamless luxury wellness experience.

 Experience & Qualifications

• Reception & Orientation: Welcome guests, verify bookings, provide property facility tours, and process retail product and spa service sales.
• Appointment Scheduling: Coordinate individual and group bookings using specialized spa software, manage cancellations, and communicate last-minute changes to service providers.
• Financial Processing: Manage an assigned cash bank, handle secure guest payments, process room charges, and accurately log employee cash tips for accounting.
• Office Administration: Assist the Director of Spa with monthly reporting, maintain database records, route communications, and order VIP amenities.
• Property Coordination: Act as the direct on-property point of contact for event group leaders and notify engineering promptly of any facility maintenance needs.

• Experience: 1–2 years of experience in a luxury hotel spa, front desk, or hospitality conference services environment.
• Software Skills: Proficiency with Windows, Microsoft Office, Outlook, and hands-on experience using specialized spa/salon reservation software.
• Core Traits: Outstanding customer service skills, highly organized multitasking abilities, and a collaborative, team-oriented mindset.
• Communication: Excellent verbal and written communication skills with the ability to remain calm and adaptable in a fast-paced environment.
• Schedule: Full flexibility to work varied shifts according to business demands, including days, evenings, weekends, and public holidays.

What are we looking for?

Compensation:

CI$7.50

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CI$7.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.