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City of Niagara Falls, New York, United States
Onsite
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Establish and implement standards and procedures to ensure the highest level of guest service.
2. Prepare and create budgets. Ensure compliance with established budgets.
3. Prepare ongoing detailed management and operational analysis; oversees and ensures operational functions and proper staffing, including employee retention.
4. Interview, hire, train, schedule, appraise and supervise all directly assigned personnel
5. Research new and innovative ways of improving guest satisfaction and work applications.
6. Direct investigation into causes of customer complaints and employee issues and responds accordingly.
7. Adhere to Purchasing, HR, and TERO compliance requirements.
8. Enforce compliance with administrative policies, procedures, safety rules and health regulations.
9. Promote positive public/employee relations at all times.
10. Maintain a clean, safe, hazard-free work environment within area of responsibility.
11. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
12. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
13. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
14. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
15. Attend all necessary meetings.
16. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent required.
3. Four (4) to five (5) years of spa and/or salon management experience or an equivalent combination of experience and/or education.
4. Must be a licensed cosmetologist, massage therapist or esthetician in New York State.
5. Must possess the financial knowledge necessary to assist in the creation of and adherence to departmental budgets.
6. Must have proficient computer skills.
Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Ability to define problems, collect data, establish facts and draw valid conclusions.
4. Must have the ability to deal effectively and interact well with the customers and employees.
5. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
6. Must possess proven leadership ability necessary to provide guidance to subordinate supervisors to ensure effective employee relations.
7. Must possess strong interpersonal skills necessary for oral and written communications to subordinates, guests and other management personnel.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to work with salon products and equipment.
2. Light lifting.
3. Must be able to effectively understand and communicate to candidates and employees.
4. Must be able to stand, walk, and move through all areas of the casino/hotel.
5. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
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