Would you like to play an important role in supporting customers throughout their journey – from inquiries and orders to after-sales support?
By joining GEA Finland in Helsinki, you will become part of a close-knit team enjoying a great team spirit and flexible working hours. The team consists of approximately 12 colleagues. Together, we support customers and work to deliver a high level of service through collaboration and effective communication.
At GEA, we provide cutting-edge equipment and project solutions for the food, beverage, and pharmaceutical industries. With 18,000+ employees in more than 60 countries, we specialize in sustainable, efficient solutions that optimize production and reduce environmental impact.
Responsibilities / Tasks
As Spare Parts Sales Specialist you will be the primary point of contact for customer inquiries, orders, and after-sales support. You will coordinate activities across different stakeholders while ensuring customers receive timely updates and support. The working hours in this position are expected to be around 25 hours per week.
More specifically, you will:
- Process incoming inquiries and orders and issue order confirmations.
- Support customers with technical questions in collaboration with factory experts.
- Manage warranty claims and customer complaint resolution processes.
- Coordinate service activities and arrange field service visits.
- Ensure high customer satisfaction through effective communication and timely follow-up.
- Monitor and analyze relevant performance metrics and provide regular updates to management.
Your Profile / Qualifications
We are looking for someone who brings experience from customer support and enjoys working in a technical environment.
To succeed in the role, you have:
- Experience working with SAP and CRM systems.
- Good knowledge of the Microsoft Office package.
- Technical knowledge, preferably within hygienic valves and pumps.
- Experience working with customer support.
Would you like to know more?
If you would like to find out more about this position before submitting your application, please do not hesitate to contact Frank Christensen, Head of Nordic Flow Technology, Mobil +45 52506667.
We will process the applications as we receive them, so please submit your application as soon as possible.
Please apply via the indicated link. Please note that GEA exclusively uses electronic recruiting, and only applications received through our application system will be considered.
Did we spark your interest?
Then please click apply above to access our guided application process.
