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Blythewood, South Carolina, United States
Onsite
Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.
But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.
The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.
At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.
Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!
As a Field Monitoring Quality Specialist, you will act as a strategic partner, diving deep into vehicle and field data to identify issues that may impact customer experience and vehicle performance. Your insights will enable early detection and proactive resolution of potential concerns, helping improve product quality while strengthening customer trust and brand reputation
“In this critical role, you will help, design and implement solutions to monitor and integrate data from diverse communication channels including customer surveys, social platforms, and connected vehicle telemetry to create a comprehensive view of field performance”. We are looking for someone who thrives in complex, high-volume data environments and can uncover meaningful insights from ambiguity.
Partnering closely with engineering teams, you will play a key role in identifying product issues, guiding investigations, and ensuring teams focus on the most critical data to accelerate resolution and protect both our customers and brand reputation. Your work will have a direct impact on product development, system engineering, and the resolution of complex warranty and quality issues across our vehicle portfolio.
Field Issue Detection & Resolution
Data Strategy & Analytics:
AI/ML & Advanced Analytics
Leverage analytics to improve customer satisfaction, reliability, and warranty performance
Data Management & Integration
Cross-Functional Collaboration
Customer Insight & Voice of Customer (VoC)
Location & Travel Expectations:
We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:
The benefits of joining Scout include the chance to build products and a company from the ground up. This is a chance to create something new and lasting – with an iconic brand at its foundation. In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial Base Salary Range: $95,000.00 - $120,000.00
Internal Leveling Code: IC9
Notice to applicants:
Equal Opportunity
Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.