Job Title:
Specialist, Field Services (Pump systems)
Job Description:
The Role:
The core purpose is the mission of the job – why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose, you’re able to define what’s needed to solve the existing business challenge(s)
- To be the face of Entegris in the field, providing expert technical support and service for Dispense Pump Systems, Accusizer Particle Counters, and related fluid handling and contamination control equipment throughout the SEA region.
- The Specialist, Field Services is responsible for the installation, commissioning, preventive maintenance, troubleshooting, repair, calibration, and validation of Entegris products at customer sites. This role ensures maximum equipment uptime, supports customer production requirements, and delivers exceptional technical service while building strong customer relationships.
- The position will also play a key role in supporting business growth by providing technical expertise for new equipment installations, customer training, application support, and service contract execution related to dispense technologies and particle measurement systems
In this role you will:
What are the expected outcomes? What must this role get done in order to meet your business objectives? Define “what success will look like.”
Install, commission, maintain, troubleshoot, repair, and calibrate Entegris Dispense Pumps, Accusizer Particle Counters, and associated fluid management systems at customer sites across the SEA region. Perform preventive and corrective maintenance activities to maximize system reliability and minimize customer downtime. Diagnose mechanical, electrical, software, and process-related issues using appropriate diagnostic tools and service procedures. Support factory acceptance testing (FAT), site acceptance testing (SAT), equipment qualification, and customer startup activities. Provide customer training on equipment operation, maintenance practices, and troubleshooting techniques. Generate accurate service reports, maintenance records, calibration documentation, and technical recommendations. Collaborate with Applications, Sales, Engineering, and Global Service teams to resolve complex technical issues and improve customer satisfaction. Support service contract execution, spare parts recommendations, and technical upgrades for installed equipment. Maintain compliance with customer site safety requirements and Entegris quality standards.
Traits we believe make a strong candidate:
What are the Position Specific Competencies? Define the skills/competencies necessary to do the job. These should tie directly back to the purpose and outcome.
Technical Expertise
- Strong knowledge of fluid dispensing systems, precision dispense pumps, particle measurement technology, contamination control, and semiconductor process equipment.
- Experience troubleshooting electromechanical systems, sensors, pumps, controllers, and instrumentation.
- Ability to interpret electrical schematics, mechanical drawings, P&IDs, and technical manuals.
- Familiarity with particle counting methodologies and liquid contamination monitoring systems is highly desirable.
Product Knowledge
- Experience with Dispense Pump technologies, including pump operation, maintenance, calibration, and performance optimization.
- Working knowledge of Accusizer Particle Counter systems, including setup, calibration, troubleshooting, data interpretation, and customer support.
- Understanding of semiconductor, electronics, life sciences, or high-purity fluid handling applications is preferred.
Problem-Solving Skills
- Ability to systematically diagnose equipment failures and identify root causes in a customer production environment.
- Strong analytical mindset with the capability to resolve complex system issues independently.
Customer Service & Communication
- Excellent interpersonal and communication skills with the ability to explain technical concepts clearly to customers and internal stakeholders.
- Ability to develop trusted customer relationships and represent Entegris professionally.
- Independence & Self-Management
- Capable of managing regional travel schedules, multiple customer priorities, and urgent service requirements with minimal supervision.
- Adaptability & Learning Agility
- Willingness to learn new technologies, product lines, and service methodologies to support expanding business opportunities.
Safety Orientation
- Strong commitment to safety, quality, and compliance practices within semiconductor and high-tech manufacturing environments
Your success will be measured by:
Success for the role is not defined solely on the outcome of a project but rather a combination of the results and how these results were achieved. Describe the PACE value competencies that are required.
- People (Customer Service & Communication / Safety):Building strong, trust-based relationships with customers through transparent communication and empathy. Success means ensuring the safety and well-being of both our team and the customer personnel by strictly adhering to semiconductor and construction industry regulations.
- Accountability (Independence & Self – Management): Taking full ownership of assigned field operations, managing demanding schedules autonomously, and making sound decisions without constant supervision. Delivering high-quality service reliably, safely, and on time.
- Creativity (Problem-Solving Skills / Adaptability): Demonstrating a resourceful and methodical approach to troubleshooting complex systems under pressure. Success involves quickly adapting to changing field environments, learning new technologies, and devising effective solutions to unexpected technical challenges.
- Excellence (Technical Expertise): Maintaining a high standard of technical precision when reading schematics, utilizing diagnostics tools, and resolving systems issues. Continuously driving operational efficiency and first-time-fix rates to deliver superior value to our clients.
