San Juan, Puerto Rico, United States
Onsite
Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission to serve patients living with serious illnesses; drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease, we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Specialist Information System Business System Analyst
What you will do
Let’s do this. Let’s change the world! In this vital role, you will help drive Amgen’s digital and AI-enabled transformation by connecting business needs with practical technology solutions. You will apply business insight, technical judgment, and execution discipline to guide initiatives that improve how teams work, make decisions, and deliver value. This role will also evaluate opportunities thoughtfully, align the right stakeholders, and ensure solutions are effective, compliant, and built for meaningful impact.
Specific responsibilities include but are not limited to:
Lead medium to large digital, automation, data, and AI-enabled initiatives across multiple departments or functional areas.
Partner with business, Manufacturing and vendor stakeholders to identify opportunities for process improvement, responsible AI adoption, and scalable technology solutions.
Partner with business to identify, standardize, and operationalize data sources, metrics, and analytics solutions that support operational excellence, digital manufacturing, and data-driven decision making.
Define project scope, requirements, success measures, delivery plans, timelines, resources, budgets, risks, and acceptance criteria.
Manage cross-functional project teams through solution design, development, testing, implementation, adoption, and post-implementation assessment.
Oversee delivery of complex Technology, digital platforms, workflow automations, dashboards, and AI-enabled capabilities that improve productivity, quality, and user experience.
Apply project management, technical, and business expertise to resolve issues, manage dependencies, and deliver high-quality solutions on time and within budget.
Communicate project status, risks, decisions, technical approaches, and business value to teams, leadership, vendors, and stakeholders.
Ensure delivered solutions comply with Amgen Technology standards, security, quality, legal, policy, and operational requirements.
Design and develop intuitive, scalable dashboards and visualizations to monitor manufacturing performance, capacity, and KPIs (e.g., throughput, cycle time, yield)
Strong expertise in data visualization tools (e.g., Tableau, Power BI, Spotfire, Databricks) and dashboard design principles
Contribute to the development of practical guidance and guardrails related to AI platforms, tools, and use cases.
Drive continuous improvement by measuring outcomes, gathering user feedback, and ensuring solutions meet business needs.
Provide technical guidance, mentor others, and contribute to best practices for digital, AI, automation, and technology-enabled project delivery.
What we expect of you
We are all different! Yet, we all use our unique contributions to serve patients. The Specialist IS Business System Analyst professional we seek is an individual contributor leader with these qualifications.
Basic Qualifications:
Doctorate degree
OR
Master’s degree and 2 years of information system experience
OR
Bachelor’s degree and 4 years of information system experience
OR
Associate’s degree and 8 years of information system experience
OR
High school diploma / GED and 10 years of information system experience
Preferred Qualifications:
Bachelor’s degree or advanced education in Computer Science, Information Systems, Software Engineering, Life Sciences, Engineering, Data Science/Analytics, or a related technical discipline.
Experience supporting or delivering digital, automation, data, and AI-enabled solutions in a manufacturing, quality, process development, or regulated environment.
Proficiency in Python, R, SQL, Power BI, Databricks, or similar analytics and visualization platforms.
Familiarity with enterprise data platforms, data warehousing concepts, data modeling, and data integration solutions (e.g., EDW, Databricks, SAP, MES, or equivalent platforms).
Exposure to Industry 4.0 technologies (IoT, digital twins, real-time analytics)
Experience in a GMP-regulated industry, including understanding compliance expectations, validation practices, and regulatory requirements.
Ability to collaborate effectively with technical, manufacturing, quality, process development, vendor, and management stakeholders.
Strong project management, organizational, technical writing, communication, and presentation skills.
Experience supporting continuous improvement initiatives and applying structured problem-solving methods such as Root Cause Analysis, Fishbone, 5 Whys, or Kepner-Tregoe.
Ability to communicate effectively in English and Spanish.
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include:
A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental & vision coverage, and life & disability insurance
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Sponsorship for this role is not guaranteed.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
.Want to know if this job is worth applying to?
