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Norwood, Massachusetts, United States
Onsite
Not Available
The Role
The candidate will be the frontline partner for Operations—owning day-to-day user support for manufacturing digital systems and implementation of changes and continuous improvements across Moderna’s manufacturing network. You will triage and resolve incidents, coach users on best practices, and keep production running smoothly in a GMP environment. This role will be an ideal opportunity to develop a broad knowledge base in the biopharmaceutical industry as there will be exposure to plasmid, drug substance, and drug product processes in addition to novel individualized therapies. The scope of the role will also cover many layers of manufacturing digital technology enabling which will help develop a broad experience base in process automation and recipe design. Primary systems in scope include Syncade (MES), Apprentice Tempo (MES), Aveva SCADA Platform, DeltaV (automation/PCS), the Aveva PI System, and Wonderware (SCADA / PCS), with collaboration across adjacent shop-floor technologies and data-historian tools. You will also help grow team capability by mentoring junior engineers and fostering a strong support culture.
Here's What You’ll Do
Serve as the first point of contact for shop-floor users; troubleshoot complex issues, resolve, and document issues for Apprentice Tempo, Syncade, DeltaV, Aveva SCADA Platform, Aveva PI, and BMS.
Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.
Coordinate with Operations, Quality, and IT to restore service quickly and minimize production impact.
Maintain and improve support knowledge (runbooks, KB articles, SOPs) and provide targeted user coaching and quick tips to reduce repeat issues.
Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.
Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.
Participate in planned maintenance windows for support validation and post-maintenance checks.
Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.
Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.
Here’s What You’ll Need (Basic Qualifications)
Bachelor’s degree in Information Technology, Engineering, or a related field.
2-3 years of hands-on experience with Manufacturing Execution Systems
Clear communication skills, with the ability to convey complex information in an understandable
manner to various stakeholders.
Ability to work first, second, or third shifts to support 24/7 operation.
This position is site-based, requiring you to be at Moderna’s site full-time. This position is not eligible for remote work.
At Moderna, we are focused on delivering on our mission by enabling talent to thrive. For this role, we are currently unable to offer immigration sponsorship. Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.
Here’s What You’ll Bring to the Table (Preferred Qualifications)
Depth in two or more systems: Tempo, Syncade, Aveva SCADA, DeltaV, or BMS, with familiarity in their integrations.
Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.
Demonstrated strength in incident triage, root-cause analysis, and clear written documentation.
Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions.
Understanding of integrated digital systems and be able to triage issues spanning multiple systems
Strong customer-service mindset; confident facilitating user training and delivering concise how-to.
Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices.
Continuous-improvement orientation—experience reducing ticket volume through standardization or automation initiatives.
Pay & Benefits
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our US benefits and global well-being resources are designed to support you—at work, at home, and everywhere in between.
Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investment opportunities to help you plan for the future
Location-specific perks and extras
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Our Working Model
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Equal Opportunities
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.
Export Control Notice
This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.
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