Specialist - Product Expert (Cargo Solutions)

For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering the air transport community to take better control of the future. Whether partnering with IATA on industry-wide initiatives or enabling digital transformation to simplify airline processes, Accelya drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. 

Specialist - Solution Engineering

Mumbai

Role Purpose
As Specialist - Solution Engineering at Accelya, you will deliver solution engineering for airline software customers, designing technical solutions, developing implementation approaches and providing expert technical support across pre-sales and delivery engagements.

Duties & Responsibilities
• Design technical solutions for airline software implementations, producing clear architecture diagrams, integration specifications and implementation approaches
• Lead technical discovery sessions with airline customers, gathering detailed requirements and translating them into well-structured solution designs
• Provide expert pre-sales technical support, contributing to RFP responses, technical demonstrations and proof-of-concept activities
• Use GitHub Copilot or equivalent and Claude or equivalent for solution design documentation, technical specifications and AI-assisted prototype development
• Conduct technical analysis of competitor solutions (leading airline technology providers, leading airline technology providers, leading airline technology providers, leading airline technology providers), identifying Accelya's technical differentiation
• Collaborate with implementation and product teams to ensure solution designs are technically sound and implementable within scope
• Develop technical delivery estimates and risk assessments for proposed airline software solutions

Required Experience & Skills
• 3–5 years of solution engineering or technical pre-sales experience
• Proven ability to design and document technical solutions for enterprise software implementations
• Good knowledge of airline technology or enterprise SaaS architecture
• Strong customer-facing technical communication skills
• Bachelor's degree in Computer Science, Engineering or related field

Preferred Experience & Skills
• Knowledge of airline technology architecture, NDC standards and the technical approaches of key players in the competitive airline technology market
• Use of GitHub Copilot or equivalent and Claude or equivalent for AI-assisted technical design documentation, specification generation and prototype development
• Familiarity with IATA standards relevant to airline retailing, distribution and operations technology
• Experience with how AI is transforming solution engineering — including AI-generated architecture diagrams and intelligent competitive analysis tools

What do we offer?
• An open culture with a creative and challenging opportunity to satisfy your intellectual needs
• Flexible working hours
• Smart working: a hybrid remote/office working environment
• Work-life balance
• An excellent, dynamic and multicultural environment to work in

About Accelya
Accelya is a leading global software provider to the airline industry, powering over 200 airlines with an open, modular software platform. Owned by Vista Equity Partners, we bring together 2,000+ employees across 10 global offices. We are proud partners of AWS and pioneers in NDC expertise. Find out more at www.accelya.com

What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!