Specialist, Quality Engineer

If you’re passionate about being part of a dynamic organization that enables a Fortune 100 company with nearly $70 billion in annual sales to drive innovation and adopt new technologies that deliver business results, then Nationwide’s Technology team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

**This is a hybrid opportunity with preferred locations of Columbus, OH or Des Moines, IA. A remote environment would be considered based on skills and experience.**

Position Summary

The Personal Lines Billing team is seeking a skilled Quality Engineer with strong Mainframe testing experience and a background in billing application validation, backend data analysis, and test automation. This role will support the quality and reliability of critical billing systems across Mainframe batch processing, end-to-end billing flows, performance testing, and modern automation capabilities.

This role is best suited for an experienced quality professional who can navigate a complex, highly integrated billing environment; execute and validate Mainframe batch jobs; query DB2 data to confirm backend results; and apply a practical mix of low-code, no-code, and light scripting techniques to improve testing efficiency. The ideal candidate brings strong defect management and analytical skills, along with the adaptability to apply modern tools such as Playwright, AI-assisted test generation, and the Tosca automation framework.

PLS Billing is a financially critical platform where testing decisions directly affect customer experience, financial accuracy, downstream system stability, and delivery confidence. The team needs someone who can combine thoughtful test planning with hands-on execution, clear communication, and sound judgment while helping modernize the way billing quality is validated.

What You’ll Do

• Plan and execute functional, integration, regression, performance, and end-to-end testing for Personal Lines Billing capabilities.
• Execute and validate Mainframe batch jobs, including reviewing job results, processing outcomes, and expected billing behavior.
• Perform end-to-end billing testing across policy, account, payment, billing, and downstream processing flows.
• Develop and execute performance tests using JMX and load-testing scripts to evaluate application behavior, capacity, and scalability.
• Query DB2 using SQL to validate backend data, billing transactions, account and policy states, and downstream results.
• Create, maintain, and execute automated tests using Playwright, including AI-assisted test generation where appropriate.
• Use the Tosca automation framework and other low-code or no-code tools to expand efficient, repeatable test coverage.
• Analyze, document, prioritize, and manage defects through resolution, including clear evidence, impact assessment, and retest results.
• Partner with developers, product owners, analysts, and other testers to clarify requirements, identify risks, and define effective test scenarios.
• Contribute to reusable regression coverage and continuous improvement of testing practices, tools, and documentation.

What You’ll Bring

Mainframe and billing testing skills

• Experience testing Mainframe-based applications and navigating batch processing environments.
• Ability to execute, monitor, and validate Mainframe batch jobs and interpret processing results.
• Experience performing end-to-end testing for complex billing, financial, or other transaction-oriented systems.
• Understanding of test environments, test data, job sequencing, and validation of expected business outcomes.

Data and backend validation

• Strong DB2 SQL querying skills and experience validating backend data.
• Ability to reconcile application results against database records, billing transactions, and expected account or policy states.
• Strong analytical skills for tracing data across integrated systems and identifying root causes of defects.

Automation and modern testing tools

• Experience with Playwright or a comparable modern web test automation framework.
• Experience using AI-assisted or AI-driven approaches to generate, enhance, or maintain automated tests.
• Experience with the Tosca automation framework or similar low-code/no-code testing tools.
• Ability to use light scripting when needed to support test execution, data preparation, analysis, or automation.
• Experience with performance testing concepts, JMX, and load-testing scripts.

Quality engineering and collaboration

• Strong experience with test planning, test design, execution, results analysis, and regression testing.
• Demonstrated strength in defect management, including writing clear defects, assessing impact, supporting triage, and validating fixes.
• Strong written and verbal communication skills and the ability to collaborate across technical and business teams.
• Ability to learn new technologies and testing approaches while maintaining a practical focus on quality, risk, and delivery.

Ideal Candidate Profile

The ideal candidate brings Mainframe testing depth first, strong DB2 and backend validation skills second, and practical automation experience across Playwright, Tosca, performance testing, and light scripting. They should be comfortable working through complex billing flows, interpreting batch results, validating data at the source, and managing defects to resolution.

This person is curious, analytical, and adaptable. They can work effectively in a low-code or no-code testing environment while also using scripting and AI-assisted tools to improve coverage and efficiency. They understand that quality in PLS Billing requires more than confirming that a screen or service responds correctly—it requires proving that the complete billing outcome, financial data, and downstream behavior are accurate and reliable.

Job Description Summary

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Quality Engineer, you’ll plan and conduct a wide range of software quality tests and analyses to ensure all application products and services meet organizational standards aligned to their quality management approach, as well as, end-user requirements. All Quality Engineers perform quality planning, quality design, and execution.

You’ll focus on a blend of skills enabling efficient execution of risk-based testing, test automation, performance testing, test data management, test environment management, continuous integration, and continuous deployment, all aimed at improving delivery speed for our business partners.

Job Description

Key Responsibilities:

• Partners with architects to shape solution options, ensure product roadmaps and capabilities align with target architecture and technical guardrails, and proactively surface architectural impacts and trade-offs during planning.

• Designs, tests, and operationalizes high-value quality engineering use cases that are ethically sound, data-informed, and tightly aligned to client outcomes, product strategies, and operating models.

• Conducts rigorous, ongoing analysis of testing trends, automation capabilities, and emerging technologies, translating insights into clear recommendations, business cases, and product strategies that shape client roadmaps and high-impact consulting engagements.

• Ensures systems and services meet organizational standards and end-user requirements.

• Reviews requirements, user stories, and technical artifacts to support test design and automation.

• Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.

• Defines and executes test strategies using a mix of manual, automated, and exploratory approaches to accelerate delivery.

• Utilizes standard QE tools for test data, automation, performance, security, and regression testing.

• Manages defects end to end, including identification, prioritization, tracking, and resolution.

• Validates test results, maintains traceability from requirements to outcomes, and ensures quality coverage. Reports on results for stakeholders.

• Coordinates test execution, environments, and release validation, including backout planning.

• Drives continuous improvement, supports CI/CD pipelines, and ensures efficiency without compromising quality.

• Aligns with testing architecture and complies with release management governance and timelines.

May perform other responsibilities as assigned.

Reporting Relationships:  Reports to a Technology Manager or Director.

Typical Skills and Experiences:

Education: Undergraduate studies in computer science, management information systems, or a related field are preferred.

License/Certification/Designation: Technology certifications including TOSCA Automated Specialist 1 (AS1), TOSCA Automated Specialist 2 (AS2), or other related designations are preferred.

Experience: Four or more years of experience using test optimization and automation processes and tools. Demonstrated experience in testing for agile teams, including planning, test plan creation, maintenance, and execution. Good understanding of test automation and optimization throughout a stack and the tools to support.

Knowledge, Abilities and Skills: Strong analytical and communication skills, knowledge of planning. Ability to solve problems and set priorities as needed. Insurance/financial services industry knowledge is a plus.

Other criteria, including leadership or technical skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible).

Working Conditions: Hybrid to normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Benefits

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.

NOTE TO EMPLOYMENT AGENCIES:

We value the partnerships we have built with our preferred vendors. Nationwide does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Nationwide employee or hiring manager in any form without a signed Nationwide Client Services Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Nationwide pays on a geographic-specific salary structure and placement within the actual starting salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity and location of the role as well as the cost of labor in the market; and other conditions of employment. If a Sales job, Sales Incentives, based on performance goals are possible in addition to this range. Note on Compensation for Part-Time Roles: Please be aware that the salary ranges listed below reflect full-time compensation. Actual compensation may be prorated based on the number of hours worked relative to a full-time schedule.

The national salary range for Specialist, Quality Engineer : $95,500.00-$177,500.00

The expected starting salary range for Specialist, Quality Engineer : $95,500.00 - $143,500.00