Mumbai, Maharashtra, India
Hybrid
About the role:
• Partner with Regional Sales teams to assess capability gaps and develop annual, quarterly, and monthly training plans aligned to business priorities and retail KPIs.
• Design and deliver engaging classroom, virtual, and in-store learning programs for Franchisee Trainers, Store Managers, and retail teams.
• Lead onboarding and capability-building journeys for new hires and newly promoted Store Managers while strengthening the Franchisee Trainer ecosystem through Train-the-Trainer initiatives.
• Collaborate with Subject Matter Experts and the Content team to continuously enhance learning content, tools, and digital learning experiences.
• Manage end-to-end execution of training programs, ensuring timely delivery, learner engagement, governance, and adherence to budgets and timelines.
• Measure learning effectiveness through assessments, learner feedback, retail performance metrics, and post-training action plans to drive measurable business impact.
• Analyze store performance trends and recommend targeted capability interventions to improve conversion, UPT, ATV, customer experience, and overall store productivity.
• Coach Franchisee Trainers and retail leaders to improve learning transfer, capability development, and operational execution across the region.
• Build strong partnerships with Regional Sales teams and cross-functional stakeholders to ensure learning solutions support business objectives and operational excellence.
• Continuously improve learning programs by leveraging participant feedback, performance insights, and evolving business needs to deliver sustainable capability development.
About you:
• Experience & Background: 12–15 years of experience in Learning & Development, Retail Training, or Capability Building within retail, apparel, hospitality, or consumer-facing industries.
• Education & Certifications: Bachelor's degree required; Master's degree preferred. Professional training certifications will be an added advantage.
• Learning & Facilitation Expertise: Proven experience designing and delivering impactful learning programs using classroom, digital, and blended learning methodologies.
• Retail Business Acumen: Strong understanding of retail operations and key business metrics including Conversion, UPT, ATV, customer experience, and store productivity.
• Analytical & Results-Oriented: Ability to interpret business performance data, evaluate training effectiveness, and translate insights into measurable capability improvements.
• Stakeholder Management: Strong collaboration and influencing skills with the ability to build trusted partnerships across business functions and franchise partners.
• Execution Excellence: Highly organized with the ability to manage multiple programs, stakeholders, and priorities in a dynamic environment.
• Leadership Behaviors: Demonstrates integrity, empathy, adaptability, resilience, excellent communication, and a passion for developing people.
Benefits
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered.
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