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New York, New York, United States
Hybrid
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Specialist Solutions Architects (SSA) are domain experts aligned to specific Stripe solutions and customer buying centers. We have in-depth knowledge of specific solution offerings and understanding of customers' challenges. We advise the broader pre-sales team on complex opportunities, support pipeline development and revenue attainment, serve as an advisor on go-to-market sales plays, and provide critical insights to our product and engineering teams.
Stripe Radar is Stripe's fully integrated fraud and risk management platform. The Radar team's mission is to evolve from a best-in-class payment fraud product into a unified risk intelligence platform that protects businesses from all forms of financial loss—from sophisticated payment fraud and account takeovers to first-party misuse and policy abuse. With Radar, businesses can confidently navigate the evolving fraud landscape, accept more good revenue, and focus on growth.
You'll collaborate closely with sales and pre-sales teams to drive pipeline and revenue targets, while also educating the product and engineering teams on market trends and influencing the product roadmap. You'll develop deep relationships with senior customer business leaders and grow Stripe's solution offerings with new and existing customers. As subject matter experts, you'll scale the broader organization by creating reusable assets and coaching others on complex high-value opportunities. You'll also run customer workshops and take the lead on key opportunities. You'll serve as the domain and product expert to our users and GTM team for Stripe Radar globally.
• Act as a subject matter expert on Stripe's Radar product suite to accelerate opportunities globally.
• Demonstrate a deep understanding and point of view on trends in the fraud and risk management ecosystem, including AI-powered detection, processor-agnostic architectures, and the shift from payment fraud to holistic business risk (e.g., policy abuse, account takeover, first-party misuse).
• Develop expertise with the functional and architectural patterns for deploying advanced fraud systems, including the lifecycle of rule management, ML model tuning, and manual review optimization.
• Understand the ecosystem of risk and identity integrations (e.g., device fingerprinting, identity verification, bot mitigation, case management) Stripe must support for our users to be successful.
• Define, share, and learn best practices and reusable assets with the broader GTM organization to enhance the quality and efficiency of the team.
• Create reference architectures to uplevel the team and refine reference solutions based on product enhancements and feedback from customers.
• Partner closely with the Radar product sales team and be an active part of the opportunity team for Stripe's largest and most complex Radar customers to lead strategy and own key customer relationships.
• Partner closely with the Radar product team to get early exposure to the new products and features.
• Serve as a "Voice of the Customer" internally to drive product and feature request prioritization, providing actionable insights on the competitive landscape and emerging fraud vectors.
• Act as an escalation point to drive our most complex technical issues to resolution with Stripe's engineering team.
• Support customers and Stripe teammates on account or deal strategy, and answer product feature and technical questions.
• Understand the sales process for the product and provide the Sales team with tools and training to qualify potential leads.
• Stay current on competitive analysis and market differentiation.
• Support marketing events including executive briefings, conferences, user groups, and trade shows.
• 7+ years of experience in a pre-sales, technical consulting, product, or risk strategy role focused on e-commerce fraud prevention, risk management, or trust and safety
• Deep working knowledge of the fraud and risk ecosystem, including payment fraud (CNP), account takeover (ATO), first-party misuse (friendly fraud), and policy and content abuse
• Demonstrated knowledge of risk management architectures, including the role of rules engines, machine learning models, and manual review queues in fraud decisioning
• Strong knowledge of the signals and data used in fraud detection, such as device and IP data, behavioral biometrics, identity verification, and graph-based analysis
• Strong knowledge of software engineering and architecture patterns, with the ability to understand how a wide variety of technologies and systems interact with each other
• Outstanding communication, presentation, and interpersonal skills, comfortable explaining complex concepts to both technical and non-technical audiences
• Interest in solving open-ended business problems with a combination of technology and creative thinking
• A proven ability to build strong collaborative working relationships with business partners
• Ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment
• Experience integrating Stripe or other RESTful APIs into web applications
• Experience with processor-agnostic fraud solutions and multi-processor payment environments
• Experience with risk management for various business models, such as platforms and marketplaces, subscription services, and digital goods and SaaS
• Familiarity with liability shift programs (e.g., chargeback guarantees) and value-based pricing models for risk products
• Understanding of how to extend fraud protection beyond payments to other products like payouts (Issuing), physical payments (Terminal), or recurring billing (Billing)
• Experience as a subject matter expert in a relevant industry, vertical, or product