Summary Statement:
The Team Member Relations - Specialist will assist with key human resources functions such as Team Member relations, accommodations, and providing support and guidance to Team Members and managers on HR-related matters while ensuing compliance with labor laws.
Primary Job Duties: – Includes but is not limited to:
- Assist with general Human Resources projects, tasks and assignments.
- Handle Team Member documents, maintain files and electronic records.
- Address Team Member inquiries.
- Manage accommodation process.
- Process unemployment claims.
- Maintain the integrity and confidentiality of human resource files and records.
- Work with HR, legal, and other departments.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Perform other job-related duties as requested.
Qualifications: – Includes but is not limited to:
- Working knowledge of Human Resources Information System (HRIS), and other similar computer applications.
- Strong working knowledge of Microsoft Applications (ex. outlook, excel, word & power point, etc..)
- Polished appearance and demeanor.
- Excellent customer service skills.
- Outstanding organizational and time management skills.
- Ability to effectively communicate in English.
- Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies and procedures.
- Ability to work varied shifts, including nights, weekends, and holidays.
Preferred:
- Experience working in Human Resources.
- Fluent in more than one language.
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- At least 18 years of age.
- At least 6 months of customer service experience in a similar or related field.
- High School Diploma or equivalent.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office environment.
- Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed in an office environment.
- Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
