This position is responsible for proctoring tests at the Toledo-area Testing Center and occasionally the Findlay-area Testing Center. Must be able to communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center.
Essential Functions:
Communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center.
Support testing operations at OCC locations. Proctor and maintain order in the Testing Centers by upholding academic integrity/test security during shift while also being responsible for sensitive and confidential information that impacts student grades/transcripts.
Maintain a daily paper and computer log identifying and retaining all Testing Center activity by using an Excel spreadsheet.
Understand the differences between the variety of tests given along with the procedures/policies and the relationship of each test to those procedures.
Schedule appointments by phone and using our online appointment request application.
Positively identify student by picture ID; ensure that each student has a test on file with the Testing Center.
Verbally report and complete written report of unusual testing situations.
Complete study, training, and any applicable certification tests in order to administer all tests available at Owens Community College.
Knowledge, Skills, and Abilities:
Microsoft Office Suite, Excel, Word, Ozone, Owens Internet, Intranet, and email Standardized and computerized test administration
Good typing skills, excellent customer service skills, excellent organizational skills, excellent time management skills, excellent oral and written communication, excellent interpersonal skills for work as a team member.
Manage multiple tasks in a fast-paced environment.
Work with individuals with different learning styles, communication styles, and backgrounds.
Speak in front of people.
Manage confidential information.
Manage one’s time and work independently to achieve team goals.
Able to learn computer skills needed for position.
Positive attitude, Friendly personality, Professional, Commitment to Owens, Enthusiastic, Energetic, Flexible, Personable, Reliable, Team player, Dependable
Minimum Education Requirements:
High School Diploma or equivalent (G.E.D.)
MS Excel, MS Word, two years of administrative office and customer service experience, including dealing with confidential information.
Preferred Qualifications:
Associate degree or two-year technical certificate
Job Classification:
StaffDuty Days:
260 DaysWork Schedule:
To be discussed.Grant Funded Position:
No - Not Grant FundedFLSA Status:
United States of America (Non-Exempt)Pay Basis:
HourlyHiring Range
$16.44-$18.50Retirement System:
SERS - SERS (Retirement System Classification)