Job Description
R2
R396127 Specialist, Vault Quality Support Engineer
The Opportunity
Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.
A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.
Role Overview:
Provide operational and technical support for the Veeva Vault Quality platform.
Collaborate with Quality, Compliance, and IT teams to ensure smooth functioning of Veeva Vault applications.
Assist in maintaining and enhancing the Vault environment to meet business and regulatory requirements.
Key Responsibilities.
Key Responsibilities:
Support day-to-day operations of Veeva Vault Quality modules (e.g., QualityDocs, QMS, Audit, Issues, Inspections, Complaints, Change Control).
Troubleshoot and resolve user issues related to Vault Quality applications.
Manage user access, roles, and permissions within Veeva Vault.
Assist in configuration and administration of Vault workflows, lifecycles, and metadata.
Coordinate with Veeva Vault administrators and external vendors for system upgrades, patches, and validations.
Generate reports and dashboards to support Quality Operations metrics and KPIs.
Participate in system validation activities, including test case creation, execution, and documentation.
Provide support materials to end-users to improve adoption and compliance.
Ensure compliance with regulatory standards (e.g., FDA 21 CFR Part 11, GxP) in system operations.
Document processes, SOPs, and support tickets related to Vault Quality Operations.
Required Skills and Qualifications
Experience with Veeva Vault Quality (Quality Docs & QMS).
Strong understanding of Quality processes such as Deviations, CAPA, Change Control, Document Management, Complaints and Audits.
Veeva Certifications (Veeva Vault/Vault Quality Suite/ QMS). The role holder has completed the Certified Vault Training and is up to date.
3+ years in technical support, tooling/platform support, or system administration.
Knowledge of regulatory requirements relevant to pharmaceutical/biotech industries.
Proficiency in system administration, configuration, and user management within Veeva Vault.
Ability to troubleshoot technical issues and coordinate with IT and vendors.
Strong communication skills to liaise between technical teams and business users.
Experience with system validation and quality documentation.
Experience using JIRA/XRAY for test case management, test execution, reporting, defect management within Agile environments.
Familiarity with reporting tools and data analysis.
Detail-oriented with strong organizational skills.
Preferred Qualifications
Experience working in a regulated environment (pharma, biotech, medical devices).
Knowledge of electronic document management systems (EDMS).
Experience with scripting or automation tools related to Vault operations.
Who we are:
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada everywhere else. For more than a century, we have been, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.
What we look for:
Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.
#HYDIT2025
Required Skills:
Biopharmaceutical Industry, Biopharmaceutics, Data Engineering, Data Visualization, Design Applications, Electronic Document Management System (EDMS), JIRA Bug Tracking, Manufacturing Compliance, Pharmacology, Pharmacotherapy, Regulatory Requirements, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Administration, System Designs, System Integration, Technical Issues, Testing, Veeva VaultPreferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
HybridShift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
05/25/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.