At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
As an integral member of the Analytics Team, the Specialized Business Intelligence (BI) Analyst is responsible for creating information-based, business intelligence deliverables that will be relied upon by organizational leaders to support critical business decisions. The Specialized BI Analyst will provide domain expertise in one or more specific areas, as required for the position, such as: clinical, consumer experience, finance, human resources, marketing, medical insurance, operational effectiveness and/or supply chain. This position will primarily work, but not exclusively, with customers across the organization in clinical, administrative and/or operational areas to provide analytical insights from reports and/or dashboard visualizations to facilitate discovery of new opportunities, support data-informed decision-making for identified challenges as well as develop new and enhance existing metrics to analyze ongoing performance metrics.
The Specialized BI Analyst will be tasked with domain-specific requests to support transformation of data and information into actionable insights that answer complex business questions. This position will communicate insights and opportunities to leadership, analytical needs to technical teams, as well as serve as a domain expert and mentor to other team members supporting projects that are outside their specialized domain. This position will work with customers to understand and define the problems being solved, procure and integrate the data sources necessary to analyze the needs appropriately, deliver appropriate relevant tools to meet customer’s objectives, implement and support the solutions for ongoing utilization.
Job Description
MINIMUM QUALIFICATIONS
Education: Bachelor’s degree, preferably in computer science, management information systems, data science, business administration, statistics, or related field or equivalent experience required. Master’s degree preferred.
Licenses/Certifications: Associate Certified Analytics Professional (aCAP) or another vendor-neutral analytics certification preferred. Applicable certification or accreditation for domain expertise preferred.
Experience / Knowledge / Skills:
- Minimum of 2 years professional experience providing similar analytics services for this role to one or more domain areas, as needed preferred.
- Minimum of 2 years professional experience collaborating with customers on the design, creation and execution of analytics deliverables preferred.
- Minimum of 2 years professional experience in building self-service analytic reports, dashboards and/or tools supporting decision-making and actionable metric monitoring by customers preferred.
- Demonstrated experience working in a dynamic, matrixed organization with executive exposure.
- Basic proficiency with the following tools, as necessary for position:
- MS Office Suite: Excel (Pivot tables, VBA, Macros), Word, PowerPoint, Visio, Access (Required)
- Database querying: SQL
- Visualization tools – Tableau (preferred), Sisense, Qlik or Microsoft PowerBI
- Statistical tools - R, Python, SAS, SPSS or other statistical tools for data analysis. (Preferred)
- Demonstrated critical thinking and creative problem-solving skills and ability to exert influence without authority through interpreting requirements and guiding customers to the desired analytics outcomes.
- Analytic mindset able to draw conclusions from raw data and summarize results efficiently using logic and reasoning to identify approaches to problems.
- Ability to visualize data in a meaningful way to communicate effectively the meaning and the necessary action to be taken.
- Act with an intellectual curiosity to obtain insights from data and search for solutions to the problems being explored as well as new ones to be discovered.
- Understand math and statistical concepts to provide analysis to formulate meaningful decisions.
- Exceptional time management skills and attention to detail.
- Excellent written and verbal communication skills, specifically with an ability to communicate effectively across multiple management levels.
- Proven ability to work independently and as part of a team under established deadlines to drive critical outcomes.
- Create a positive work environment that fosters successful team performance.
- Strong customer service, interpersonal and relationship-building skills.
Principal Accountabilities
- Develops, prioritizes and executes projects according to established schedules and timeframes.
- Follows and enforces technical and documentations standards
- Demonstrates in-depth knowledge and techniques in supporting other systems and application programmers in projects and complex problem solving efforts.
- Use scripting tools & ServiceNow functionality to create scripts and automate tasks
- Build Quality Assurance Scripts for Patch and Upgrade testing
- Perform regular data audits and resolve identified issues
- Maintain and support ServiceNow operational functions
- Escalate to vendor and involve them in defect and incident resolution as required
- Stay current on technologies that are required for this development.
- Participate in Agile Scrum process that is leveraged as the teams SDLC.
- Develop and implement enterprise IT tools to support an IT managed service delivery approach.
- Focus on continual service improvement to increase efficiency and cost optimization of services, and IT service delivery processes.
- Develop, define, and document systems management policies, processes, procedures, and drive implementation and use within the program.
- Perform user administration on enterprise management supporting technologies.
- Troubleshoot and resolve technical issues.
- Further network assist by identifying reasonable evidence for failures to prevent reoccurrence.
- Manage data generated by the IT enterprise tools that generate tickets assigned to engineers for resolution and document IT issues for root cause analysis and lessons learned.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
